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Business Profile

Golf Equipment

Precision Pro Golf
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:09/12/2023

    Type:Delivery Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On Friday August 25th, 2023, I placed an order (Order # *** ******) for a rangefinder. On September 1st I inquired as to when it would ship, and they informed me "It would ship in the next day or two."

    On September 7th I emailed them and they informed me it would "ship today" and they upgraded me to 2 day shipping.

    Since that correspondence they have ignored multiple email requests as to status.

    At this point I just want an refund.

    Business Response

    Date: 09/27/2023

    Are you able to follow up with this customer? I have followed up with him twice and he is not responding.  We handpacked his order and sent it two day air as promised after we encountered shipping delays. It says delivered. I will attach the tracking information for you to see.

    https://www********/track?HTMLVersion=5.0&Requester=NES&AgreeToTermsAndConditions=yes&loc=en_US&tracknum=******************/trackdetails

    Please email us if you have any questions. 

    Customer Answer

    Date: 09/28/2023

    Better Business Bureau:



    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 



    Regards,



    ******* *****

  • Initial Complaint

    Date:07/25/2022

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a golf laser rangefinder from Precision Pro Golf. The company states a 90 day satisfaction guarantee. I tried the product and after few weeks I decided that this product does not meet my needs. I have emailed the company 5 times with no response about returning the product for a refund. I have also tried calling the company number with no response. I have tried the “chat” button on website but this also does not work. After a week and a half or trying, I’m not sure how else I can reach out to this company to start the return process. Please help. Thank you.

    Business Response

    Date: 07/27/2022

    Hi, we have been in contact with the customer and provided a return label to return the product in question. We have a also processed a refund for him. Sorry for the issue. Thanks  

Precision Pro Golf is BBB Accredited.

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