Complaints
This profile includes complaints for Cincy Gutter Boys's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 3 total complaints in the last 3 years.
- 2 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:01/05/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I was charged on $160.56 6/2/24 for gutter cleaning by Cincy Gutter Boys after waiting 25 days to get my gutters cleaned (even though their hold message talks about how they come out and clean gutters during the rain). I originally called them after finding them on ****** for a rental property I own in ********. I had to call multiple times over several weeks after my tenants said that no one ever showed up. I vividly remember asking one time if I was getting scammed because I'm out of state and I just couldn't understand why noone was ever showing up to clean my gutters. When I originally set up my service with them, I asked to be put on a 6 month cleaning service plan based on their reviews and reputation, but after having to constantly call and beg them to come and clean my gutters, I no longer trusted the company. Then, as soon as they finally came out to my property to clean the gutters, I started getting multiple calls daily about fixing and replacing my gutters, and I told the company about how horrible my expereince with them had been, and I wanted nothing to do with them ever again and to cancel everything. I repeated this to at least 6 different sales people because the calls kept coming in from so many different numbers at different times of the day that it became unbearable, and I figured the sales people might as well understand why I would never buy anything ever from their company and I hoped that one day someone would understand that I was disgusted enough that they would finally remove me from their database becasue I started to look forward to telling whoever called from the company about how horrible my expreince was and how I never wanted anything ever to do with the comany again. Today, I got a notice I was billed for a service for them. I called and was told I never cancelled the future service, that I would be sent an audio recording of my call with the company and that I owed them. Unbelievable. I regret finding this company on ******
Business Response
Date: 01/13/2025
In good faith, we are offering a refund for the service that was completed on January 3, 2025. We sincerely apologize for any inconvenience this may have caused.
Additionally, we have taken steps to remove the contact information associated with this matter. Unless further contact is made, we will not provide additional services to this client.
We are committed to ensuring customer satisfaction and hope this resolution addresses the concerns raised.Customer Answer
Date: 01/14/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Regards,
******* *****Initial Complaint
Date:08/12/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I have a Creditor by the name ******* ******* ******** on my Credit report stating I owe A debt ($192)from "Gutter Boys" in Cincinnati, ohio at the address of **** ******** ***. I DO NOT KNOW THAT ADDRESS OR ANYONE LIVING THERE, NEVER BEEN THERE. I HAVE NEVER DELT WITH GUTTER BOYS. THIS IS NOT MY DEBTBusiness Response
Date: 08/14/2024
This is the first time we have heard about this from *******, so we quickly inquired to our Collection Agency (******* ******* ********) to see if they had the wrong ******* Allen. We thought it could be a possibility since this ******* Allen's email and phone number were different from what we had in our system. After a few emails back and forth, this is the final response from Fairway:
"We are sure this is not the same *******. SS# that was found by our skip trace vendor belongs to ******* M Allen in Lancaster, not ******* M Allen in Cincinnati. We issued a deletion request to the credit bureau for ******* Allen in Lancaster.
We will close this account, and no fee would be charged."We are very sorry for any inconvenience caused by the ******* M Allen that filed this BBB complaint. This is the first time in 10 years of working with collection agencies that this has happened to us.
Again, we are deeply sorry for any inconvenience this has caused you, *******. Your credit should go back to what it is supposed to be as soon as the deletion request goes through. If you do not see the proper action take place in the next week, please call our office at 513-490-9382.
Sincerely,
The Owners of Cincy Gutter Boys
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