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Business Profile

Hospital

Good Samaritan Hospital

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Good Samaritan Hospital's headquarters and its corporate-owned locations. To view all corporate locations, see

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Good Samaritan Hospital has 7 locations, listed below.

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    Customer Complaints Summary

    • 2 total complaints in the last 3 years.
    • 2 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:07/18/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I had an appointment scheduled with the TriHealth Breast Center at Good Samaritan Hospital on 5/14/24 for mammogram imaging after my initial mammogram (first mammogram ever) on 5/9/24 at Mercy Health came back as abnormal. At the time I made the appointment, I was given the option to pre-pay the $264 charge, which I did. I thought that was a bit steep because I thought insurance covered mammograms, but at least I knew going in how much it would cost.

      At my appointment, they did the mammogram but said the radiologist needed a better view of the tissue and said they were going to do an ultrasound. They told me I had to have it done then and there (I asked if I could come back another time), as it was going to make me late for work. They did not tell me that the ultrasound would incur additional charges or give me a chance to check my insurance for coverage.

      I then got two bills in the mail, one for $643 and one for $161.54. I emailed the email address on my bill asking for an explanation on 6/4/24 but didn't hear back. I called the number on 6/11, 6/18, and 6/27 asking for an explanation. They took my name and number and said a supervisor would call me back. I never received a call. I paid the full bill on 6/27 out of fear that they would hit me with a late charge or send me to collections. I just want an explanation of why I was charged over $800 after pre-paying for an appointment! I am concerned that I was somehow incorrectly billed and would like my bill to be reviewed, explained, and if appropriate, corrected.

      Customer Answer

      Date: 08/13/2024

      Better Business Bureau:



      I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, reasons for rejection are included below.

      Why wasn't I informed BEFORE the additional scanning was done that I was incurring additional charges that were not part of my originally scheduled appointment and pre-pay? I was not given the opportunity to price the additional procedure ahead of time. If I had known that I was incurring an additional $800 of additional out-of-pocket charges, I would NOT have proceeded with the additional scan. I would have preferred to schedule it as a separate appointment once I could get a price estimate.

      I feel that I was tricked into an additional $800 in charges that I was not prepared for.

      Regards,



      ***** *******

      Business Response

      Date: 08/22/2024

      Good afternoon!

       

      A representative of the care area has listened to the consumer and her concerns.  Has heard her, and it is understood that all concerns are explained and resolved. 

       

      With warmest of regards,

       

      **** ****

    • Initial Complaint

      Date:07/12/2024

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My son was born at Good Samaritan hospital in Cincinnati, OH on June 27, 2024. Since birth my son has been in NICU at Good Sam. My baby is not getting the best care at Good Sam hospital and they refuse to transfer him to ********** ********** hospital to get the care that he needs. My son has met all milestones that he was supposed to and Good Sam refuses to either release him or find what is wrong with him. I just want my son transferred to ********** ********* or released from Good Sam before they kill him. I've reached out to everyone I can think of for help and no one will help me so I'm hoping you all can.

      Business Response

      Date: 08/02/2024

      I have spoken with the author of the concern.  She said all has been resolved, all has worked out and is going well.

       

      With warmest regards,

       

      Rita G***/Customer Service Support III

      Customer Answer

      Date: 08/02/2024

      Better Business Bureau:

       

      I have spoken to Good Samaritan hospital and they were very helpful in resolving my issue. I appreciate all parties involved taking my concerns and addressing them.



      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 



      Regards,



      ***** ********

    Good Samaritan Hospital is NOT a BBB Accredited Business.

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