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Business Profile

Hotel Reservation

Motel Beechmont

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Hotel Reservation.

Complaints

This profile includes complaints for Motel Beechmont's headquarters and its corporate-owned locations. To view all corporate locations, see

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Motel Beechmont has 2 locations, listed below.

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    Customer Complaints Summary

    • 3 total complaints in the last 3 years.
    • 1 complaint closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:09/06/2024

      Type:Facilities Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I made a reservation and was unable to stay in the room due to having to move to another jobsite. They charged me $68.25 to even retrieve my belongings even though I was not staying in the room. They wouldn’t allow me to gather my belongings peacefully and treated me like a criminal. The lady at the front desk wouldn’t allow me to even open my own door. She came in the room behind me and got very aggressive and hostile. The police were called and nothing could be done because it was a civil matter. They didn’t give us the option to stay after we paid. Unacceptable.

    • Initial Complaint

      Date:07/05/2023

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I reserved the room through **** ******** on 06/29/2023 for dates 06/30/2023 through 07/02/2023. I arrived the night of 06/29/2023 to be told I had no reservation. I showed them the reservation I had online that stated nothing was needed from me. They REFUSED to honor the price of the original room. The first room they put us in (103) had zero air condition. After about 15 minutes and me being on the phone with ********, we were trying to work something out. My son at this time was sick due to being overheated. They refunded their two day price of $182. After calling around, no other hotel had rooms. Either it was stay there or sleep in my car with my 8 year old, which is unsafe. They put us in another room (324) which was supposed to be non smoking and that was not the case. I had nothing but asthma flare ups the whole time. I have made multiple calls to get fully refunded as their advertised services do not meet anything that we received. When calling to attempt to get refunded ******** was hung up on. I was repeatedly cussed out. Then was told the only refund I would be getting was the difference I was supposed to be paying. Based on the rooms, the way of false advertisement of the care of the rooms, and the way the situation has been handled, I believe I deserve a full refunded. I actually got told in not so many words, that would not be fucking happening. I want my full $182 back from the company.

    • Initial Complaint

      Date:03/12/2023

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      The date is March 12, 2023 room service was supposed to come by my room and they did not so I called the front office and told them what happened. They never even came to my room and I have a one month old baby and it is freezing outside and I had to take her outside to go to front office to get what I needed because I told front office what I needed. Like I said she didn’t come either, I am furious if my baby gets sick because of this I’m gonna be really upset

    Motel Beechmont is NOT a BBB Accredited Business.

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