We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Hotels

HomeTowne Studios by Red Roof

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Hotels.

Complaints

Customer Complaints Summary

  • 5 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:08/20/2024

    Type:Billing Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Fwd: ATTENTION NEEDED: You have a new message from the BBB serving Cincinnati
    Inbox

    Cincinnati BBB (sent by *************************
    8:08 AM (38 minutes ago)
    to me



    ---------- Forwarded message ---------
    From: ***** ****** <*************************>
    Date: Thu, Aug 22, 2024 at 8:08 AM
    Subject: Re: ATTENTION NEEDED: You have a new message from the BBB serving Cincinnati
    To: <[email protected]>


    This complaint is resolved.  Business has issued refund of damage deposit.  Thank you.

  • Initial Complaint

    Date:09/22/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    When I got into the first room, it was a broken door and no TV in the room. So I asked for another room and when I got into the other room, the toilet was not working so I had to get another room. Then the third room had no toilet paper and it was at that point I left. I could not take the conditions of the hotel. There was trash all over the property, the rooms were extremely dirty. I tried to get my money back but was denied so I had to file this complaint. The health inspector needs to go out there and shut that place down because it is not up to health standards.

  • Initial Complaint

    Date:06/26/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 22 May 2023 @ 6:40 PM, I checked in at this HomeTowne Studios in Cincinnati and paid them $156.96 for 3 days + $50.00 for a deposit. The original reservation was from 22 May 2023 to 25 May 2023. After I entered my hotel room, the room was terrible. It had no washcloths for me to even take a shower and there was no towels available. The towels I eventually received were damp after the office washed and dried them. There were other issues with the room that I discussed with Red Roof and they gave me some points to my Red Roof account. I am filing this complaint because I was so disappointed with this room and the entire hotel, I checked out on 24 May 2023 @ 9:50 AM. I was told by the front desk that I would be receiving a refund on my ******** ******* debit card for $52.32. It is now a month later and I have contacted Red Roof guest relations along with the hotel property in the past and I haven't heard back from anyone in upper management at all. I received a copy of my receipt on the day I was supposed to leave but everything on that receipt was wrong. Red Roof will try to make excuses on why they haven't given me back my refund back and the lack of communication on their part. All I want is my $52.32 back, nothing more, nothing less. Please respond and thank you.

  • Initial Complaint

    Date:06/12/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The room was in deplorable conditions couldn’t not accommodate clean wash clothes and denied to refund me my money back to leave

HomeTowne Studios by Red Roof is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.