Complaints

This profile includes complaints for Donnellon McCarthy Enterprises's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Donnellon McCarthy Enterprises has 9 locations, listed below.

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• 

  Donnellon McCarthy Enterprises

  10855 Medallion Dr Cincinnati, OH 45241-4829

  
• 

  Donnellon McCarthy Enterprises

  5144 Madison Ave Ste 12 Indianapolis, IN 46227

• 

  Donnellon McCarthy Inc.

  209 N. Main St. #1-A Lima, OH 45801

• 

  Donnellon McCarthy Enterprises

  4141 Turrill St Cincinnati, OH 45223

  
• 

  Donnellon McCarthy Enterprises an ABS Technology Company

  3885 Paragon Dr Columbus, OH 43228

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:12/26/2023

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, reasons for rejection are included below.
  
  
  Regards,
  
  
  
  Dora L***** ***** ** ******
  ******** location even though they have a ********** **** location. This seems to be unfair and not good faith business practices seeing how we did contact them at least three times prior to November and no one informed us a written notification was required. Is there a resolution other than extortion or us filing suit?

  

  Business Response

  Date: 01/02/2024

  Thank
  you for bringing your concerns to our attention regarding the termination of the copier equipment lease with ***** ** ******.
  
  As of June 2023, ***** ** ****** communicated
  their intention to transition to another vendor. At that time, our team advised ***** ** ****** regarding the necessary written notice
  requirement within a timeframe of 90 to 150
  days to conclude their lease agreement and obtain instructions for equipment
  return from their lender. While we understand the challenges arising from ***** ** ******** leadership changes and the inability to locate the original
  contract, it's important to note that per contractual obligations with the
  lender, written notice for termination within the stipulated period is a
  requirement. Regrettably, the notification to the lender (***) was not received
  until December 7, 2023, while the lease was set to conclude on December 15,
  2023. According to the terms specified in the agreement dated August 14, 2018,
  the delayed notification led to the initiation of a
  12-month renewal period.
  
  Following
  the receipt of the intent to terminate the lease, the
  lender (***) presented end-of-lease options,
  considering the transition into the 12-month renewal period. These options
  included a purchase price of $1,472.36
  if keeping the equipment or a return fee of $1,645.08
  plus shipping. It's important to note that the ownership of the equipment lies with the bank (***),
  necessitating its return to another location as stipulated by the agreement not
  Donnellon McCarthy.
  
  In
  our industry, customary practice involves the awarded vendor facilitating
  the termination of the lease
  and equipment return when a customer transitions to another provider. Had ***** ** ****** chosen to remain with our services, we would
  have managed the termination process and returned the equipment to the lender.
  
  In
  an effort to find a fair resolution, we have worked with the lender to waive
  the 12-month renewal and the check in the amount of $1,208.11 was used for
  payments between the months of August-December. ***** ** ****** will need to
  work with the lender (***) for return instructions and pay to ship back the
  equipment to a location at the lenders discretion. ***** ** ****** can email
  the lender directly at [email protected] and include DME's internal leasing team at [email protected]. 
  
  We
  understand the significance of maintaining
  a positive partnership and wish to ensure a resolution that addresses your
  concerns satisfactorily. Please review, and should you require further
  clarification or assistance, we are here to support you.
  
  Thank
  you for your understanding and cooperation in this matter.

  Customer Answer

  Date: 01/04/2024

  As of January 3, 2024, the dispute between ***** of ****** and Donnellon McCarthy Enterprises has been successfully resolved by the ******, Ohio sales manager, Reggie S****.  Thank you for help resolving this issue.

• Initial Complaint

  Date:10/30/2022

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is not satisfactory to me; however, I have no choice but to accept it.

  If you lease something locally, you expect to return it locally.
  
  
  
  Regards,
  
  
  
  **** ********
  
  

  

  Business Response

  Date: 11/03/2022

  Hi ****,
  
  We apologize that you have had a bad experience. It looks
  like ********* ** ******* entered into a lease agreement with DME in October of
  2017 with a maturity date of October 23rd 2022. The lease was held
  by our financial partner ** **** ****** ********* (***). Per the terms of the
  lease agreement at the end of agreement if it is ********* ** ********* intent
  to return the equipment you will return it to a location we specify at your
  expense. We can provide a copy of the lease that was signed on 9/29/2017. After
  speaking with *** it looks like ********* ** ******* worked directly with the
  leasing partners at *** to terminate their agreement and start the return of
  the equipment and not directly with DME. Our leasing partners emailed an asset
  purchase on 10/10/2022 to **************.
  “Good morning,  Per our conversation I have extended the courtesy return
  period to November 14th as this will correspond with your October 23rd maturity
  date.  Additionally should you prefer a purchase to offset the cost of
  shipping, please see the attached $600 buyout.  With this option you
  outright purchase the leased equipment and remove the need to return.
   Kind Regards, Tiffany S****** Office Technology Inventory Specialist ###-###-####”. This email was sent on 10/10/2022 from our leasing partners to ************** on 10/10/2022. DME is more than
  happy to work with you on returning your equipment if you have not yet returned
  the equipment. But if you did work with a 3rd party shipping company neither
  DME or *** would be privy to this. 

   

  Thank You

  Erica H*********

  Executive Assistant