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Business Profile

Instrument Lessons

Cantabile Music School LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Instrument Lessons.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:06/10/2024

    Type:Delivery Issues
    Status:
    Unresolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am filing a complaint against Cantabile Music School LLC, located in *********** ****.

    This music school, named Cantabile Music School, with Ohio State Entity Number: *******, is situated in *********** ****.

    On April 9, 2024, I purchased a used Steinway piano from this entity. We signed an agreement on that date, and I immediately transferred $16,500 to the seller, constituting 50% of the piano's purchase price. Prior to signing and making the payment, I must emphasize that it was before signing and making the payment, the seller assured me that the delivery would occur in early or mid-May. On May 2, when I inquired about the specific delivery date, the seller unjustifiably postponed the delivery to the end of May. Before my inquiry, the seller did not proactively seek my consent or discuss the feasibility of the delay. When I expressed that the latest acceptable delivery date was mid-May, the seller could not provide a definite response and refused to issue an immediate refund. The seller insisted that if the delivery could not be made by May 21, a refund would be processed on May 21. This was the first instance of the seller unreasonably delaying the refund.

    After a prolonged wait, I inquired about the refund status on May 23. The seller provided a payment proof indicating a scheduled transfer to me on May 22. However, I did not receive the funds. On May 28, I inquired again, and the seller admitted that the previous transfer had been canceled, although she did not acknowledge that she had canceled it herself. On May 28, the seller once again provided a transfer proof that could not be processed. To date, I have not received the funds that rightfully belong to me, which have been illegally withheld for a month.

    I require the company's CEO, J******* C***, to personally explain why the refund has been repeatedly delayed and why false, expired, and void financial proofs were used. I demand an immediate refund and a formal apology from the company.

    Business Response

    Date: 06/28/2024

    Dear ****** ***** and BBB,


    Thank you for bringing this matter to our attention. We sincerely apologize for the inconvenience caused regarding the delivery of the purchased piano.


    The delivery was unsuccessful due to several changes in the delivery dates requested by the customer. Consequently, we have decided to cancel the order and issue a refund for the deposit. However, our attempts to process the refund via bank wire transfer have been unsuccessful.


    We are actively working to resolve this issue and are in contact with the customer to determine the best method for refunding the deposit. We are committed to resolving this matter promptly and to the customer’s satisfaction.


    Thank you for your understanding and patience.


    Sincerely,


    J******* C***
    Owner of Cantabile Music School LLC 
    Phone: ************
    Email: ********************


    *********************************************************

    Customer Answer

    Date: 07/02/2024

    Better Business Bureau:



    I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, reasons for rejection are included below. They are not stating facts. It is their unilateral delay in modifying the delivery time. To date, I have not received the funds they have unlawfully withheld from me for nearly three months, nor have they transferred the funds to me as promised.


    Regards,



    ****** *****

Cantabile Music School LLC is NOT a BBB Accredited Business.

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