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Business Profile

Insurance Companies

American Empire Insurance Company

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for American Empire Insurance Company's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

American Empire Insurance Company has 3 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    • American Empire Insurance Company

      301 E. Fourth Street, 25th Floor, PO Box 5370 PO Box 5370 Cincinnati, OH 45202

    • American Empire Insurance Company

      580 Walnut Street Cincinnati, OH 45202

    • American Empire Insurance Company

      PO Box 5370 Cincinnati, OH 45202

    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:06/06/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On Oct 19th 2023 this company's insured transported my vehicle.
      The vehicle was taken from ******* ** to ******* ** .
      When the vehicle arrived it had been wrecked.The entire right side of the vehicle as side swiped causing over 14000 in damages.Said insureds client refuses to file a claim and pay for damages.After months of pursuing payment i as advised that Great American was the carriers Insurance.
      Again i have been in contact with Jason C******* Senior claims rep at Great America insurance group for several months trying to bring this claim to a close.Ive sent numerous emails and called many times and i am being ignored.As of yet not one cent has been paid by any of the involved parties or Insurance company representing the carrier that caused over 14 thousand in damages.

    American Empire Insurance Company is NOT a BBB Accredited Business.

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