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Business Profile

Major Appliance Services

Rescue Appliance Repair

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Major Appliance Services.

Complaints

This profile includes complaints for Rescue Appliance Repair's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Rescue Appliance Repair has 8 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    • Rescue Appliance Repair

      6206 Bridgetown Rd Cincinnati, OH 45248-3024

    • Rescue Appliance Repair

      1889 Roosevelt Ave Cincinnati, OH 45240-3321

    • Rescue Appliance Repair

      2673 Breezy Way Cincinnati, OH 45239

    • Rescue Appliance Repair

      3486 Springdale Road (former) Cincinnati, OH 45251

    • Rescue Appliance Repair

      575 Trenton Ave Cincinnati, OH 45238-5542

    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:03/26/2024

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I made a purchase of a whirlpool fridge with the intent to place the fridge in a rental property. I was told the delivery would be on Friday 3/22/24 but I was later told the delivery tech did not come into work on Friday. I called two more times and wanted to clarify if the delivery would take place on Saturday since the business was open on Saturday or Monday. (I did ask for a follow up call back to determine delivery day and time) I called the business when they opened on Saturday and did confirm the fridge would be delivered on Saturday 3/23/2024. The delivery was completed on Saturday afternoon and the renter called me on Saturday evening and told me the fridge was not cooling and the freezer did not work. I stopped by the delivery address **** ********* ** and verified the fridge was not working Saturday evening. I could not do anything until Monday morning. I stopped by the business on Monday morning and spoke to the front desk person, I was polite in person and over the phone through the entire time. She tried to call the delivery technician but he did not answer. She took my information and said she would call me back. The technician called me back and asked why I was rude to the front desk colleague. I was taken back by this comment as I did not recall being rude to any member of the business. "I was told "I made the front desk person cry" I was always nice and confused by this comment. The the delivery tech began to cuss at me and he them told me It is the responsibility of the customer to return the appliance as it states on the receipt. That section of the receipt was blurred. My main concern is why a business would not test the fridge before delivering to a customer and then accuse a customer of being mean to a staff member. (I was not) I am asking the business to pick up the unit and repair the unit. If the unit cannot be repaired I would like a refund.

    Rescue Appliance Repair is NOT a BBB Accredited Business.

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