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Business Profile

Major Appliance Services

Urgent Appliance Repair

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Major Appliance Services.

This business has 2 alerts

Complaints

This profile includes complaints for Urgent Appliance Repair's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Urgent Appliance Repair has 4 locations, listed below.

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    • Urgent Appliance Repair

      2181 Woodmere Ct Cincinnati, OH 45238

    • Urgent Appliance Repair

      1003 Winfield Ave Cincinnati, OH 45205-1619

    • Urgent Appliance Repair

      8th St. W. Cincinnati, OH 45205

    • Urgent Appliance Repair

      806 Academy Ave Cincinnati, OH 45205-1623

    Customer Complaints Summary

    • 2 total complaints in the last 3 years.
    • 2 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:12/03/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Came to repair dishwasher. Ordered part, didn't work, ordered another part, didn't work, paid him because water came out but did not spin. He left and won't call us back or answer text messages. Taking him to small claims court and writing bad reviews for him everywhere I can find him.

      Business Response

      Date: 12/16/2024

      I installed two parts on the dishwasher and explained to the customers that the problem was most likely to control board. I installed the wash motor initially which is what the Diagnostics and error code indicated when that didn't work I told the customer the problem was the control board which he did not want to pay to have repaired. Another possibility was the water level sensor which I changed at no charge making an attempt to repair the dishwasher and save the customer money. When that did not work the only thing left was the main control board which again the customer did not want to pay to have installed. The customer was informed that the problem was to control board and yet I made every effort to repair the dishwasher replacing parts that were possibly causing the issue both of which were bad and the customer did not want to pay for the control board which I would have installed at no charge.

    • Initial Complaint

      Date:11/27/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Dave showed up to service my washing machine and took a deposit with a guarantee to repair the next day. At this time, he has not showed up to repair the machine and has consistently lied about coming to repair.

    Urgent Appliance Repair is NOT a BBB Accredited Business.

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