We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Medical Doctor

The Urology Group

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Medical Doctor.

Complaints

This profile includes complaints for The Urology Group's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

The Urology Group has 18 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    Customer Complaints Summary

    • 6 total complaints in the last 3 years.
    • 1 complaint closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:07/22/2024

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      During a visit on 11/6/2023, a test that is considered elective was performed without prior authorization from my insurance, or notification to me beforehand that it was elective, and that I would be financially responsible.

      In disputing the bill, I determined that The Urology Group is practicing fraudulent billing practices. I signed a form that "acknowledged" I would be responsible for elective procedures if insurance decided not to pay, but they did not explain that to me prior to having the test, giving me an opportunity to inquire with my insurance first before just giving me the test. In addition, the form I signed was six months after the procedure was completed. So, the "acknowledgement" is not valid for said test.

    • Initial Complaint

      Date:06/03/2024

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have been sent to collections for a bill that was paid by insurance.

    • Initial Complaint

      Date:04/16/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      First time patient at The Urology Group Fairfield in Oct 2023 having symptoms for prostrate. During my visit I didn't know what to expect. The front receptionist handed me a cup with no instructions. I sat in waiting room and then was called back by a nurse. The nurse looked at the cup and said, "What's the matter...having trouble getting it out?" I responded, "no, it was my first experience and no one provided any instructions or directions. So she showed me to a restroom and asked me to urinate in the cup. Once I was in the patient room, Dr. K**** arrived and asked a few questions and said he would need to schedule a surgery. I was very concerned with this response. No test, no blood work, nothing was completed that day to say I needed a surgical procedure. I was given a document for the surgery and it stated I would be contacted by their office within 10 days. 10 ten days passed and there was no contact. 1 month passed and no contact. So finally in Dec 2023, I was concerned and called the The Urology group. They asked when I wanted to schedule my surgery. My response was I don't need a surgery...you don't even know what's going on. So I made a verbal complaint that day about the lack of instructions, the unprofessionalism of the office staff, the nurse's comment, and Dr. K**** rushing into a surgery without any details. So I requested a refund of my $50 co-pay. The office manager said she would need to look into this matter and would call me back. I never heard back from anyone. In Mar 2024, I received a call from a collection agency about paying a bill from The Urology Group. I said I've never received a bill and I was told they are looking into this matter. The Urology Group never looked into this and never responded. It is now April 2024 and I have contacted their office speaking to Mary, Amanda, and Tami M******, who is the office manager. Tami was not willing to resolve this matter because she said my health was my responsibility.

    • Initial Complaint

      Date:04/04/2024

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      In contrast to other medical providers I had appointments with at the beginning of 2024 I was forced to pay the $240 ******** deductible before having a necessary biopsy. This was despite informing them at check in that I had prior appointments in January which would be billing me for the deductible. When i was recently billed I was told The Urology Group was “asked” to not make any refunds due to the recent computer hack in the healthcare industry that occurred and that I would be put on a list for refund via check sometime in the uncertain future. I was further advised by Stacie in the business office it was the policy of the urology group to get The ******** deductible paid before seeing a provider. This amounts to extortion in my view as no other provider I have dealt with does such a thing Stacie indicated the checkin rep should have called “upstairs” when I advised her of my prior appointments. Meanwhile they are collecting deductibles from others with the intention of holding our money until convenient for them to refund it if required. As a retiree, I don’t think I have to impress on anyone the impact this makes on us in this current economy.

    • Initial Complaint

      Date:10/31/2023

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I was scheduled with a penile implant specialist by their office Dr, B***** on Aug 18.Obviously that was a mistake I have requested my 50.00 co pay back from their office manager Vicky at this Blue Ash location, she will not return my calls nor have I receive a email or refund to this day 10-31-2023. I am currently leaving my 4th message and nothing. I am waiting to schedule my procedures until this matter is corrected and may not return for these reasons.

    • Initial Complaint

      Date:02/20/2023

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      A test was performed, however there was never any mention of the cost or that it would not be covered by insurance. I was never provided an estimate as to my cost for the test. When I received my bill I protested to the amount and I also contacted my insurance. During the review I received another bill for the same amount. I indicated to the billing department that I was in the process of disputing this amount. They area EXTREMELY RUDE!!! They did not give me any time to get this resolved before sending me to collections. I then paid the amount of the bill, however, they had applied a 30% late fee!!! The 30% late fee amounts to over $160!!! This is a RIDICULOUS amount of money!! WORST CUSTOMER SERVICE EVER!!

    The Urology Group is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.