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Business Profile

Medical Lab and Testing

Southern Ohio Pathology Consultants

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Medical Lab and Testing.

Complaints

This profile includes complaints for Southern Ohio Pathology Consultants's headquarters and its corporate-owned locations. To view all corporate locations, see

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Southern Ohio Pathology Consultants has 10 locations, listed below.

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    Customer Complaints Summary

    • 8 total complaints in the last 3 years.
    • 3 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:12/20/2024

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have received approx. 10 bills from Southern Ohio Pathology Consultants since 3/27/24. I have attempted to contact them by phone, using the QRS code they provided, using the website they provided and am unable to pay the bill or find out if it was even submitted to my insurance. ****** ********** (whose website is on the invoice) says they are no longer servicing SOPC, but they continue to send me 1 or 2 bills every week. The company they say I can pay (***********), tells me they can not access my Acct because it belongs back to ****** **********, I have pursued Every option on SOPC website and phones repeatedly over the last 2-3 months and am told there is nothing they can do. Given the increase in frequency of the bills sent to me, I feel they may try to send this to a credit agency when it is solely their fault this bill isn't paid. I not only have my documentation, but also Trihealths and ***********s documentation that I have repeatedly attempted to pay this bill. Note the Acct number I am providing is what is on the weekly bills I get, but I am told it is not valid. Phone numbers I have contacted repeatedly are - ************, ************, ************.

    • Initial Complaint

      Date:11/25/2024

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      For over a week I've been trying to remit payment in full, both online, and via phone.

      Online system rejects legit credit card info, phone number to pay still has a recording, "system down."

      I've filled out two contact requests via the payment APP and no one has emailed or called?

      I'm simply trying to pay another bill, in full, and on time.

      I've spent 4 hours of my time just this week on this bill ... I just want someone to respond to tell me how to pay?

    • Initial Complaint

      Date:10/28/2024

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On May 14th 2024 an accidental overpayment of $1349.72 was mailed to SOPC, via my bank. Once the overpayment was discovered I tried to contact the billing dept to be meet with a automated message that the billing was being switched from ****** healthcare to ****** ***** and the services were not available, this message occurred every call until October 2024.
      Since October 2024 I have called all number listed on the website.
      ###-###-#### - transfers my call for free offer for a ******** alert system.
      ###-###-#### - have no record of my account and advise me to call ###-###-#### which gets me back to another free offer for a ******** alert system.
      How do I get my money back when they are impossible to contact?
      The accounts receivable needs to be correctly trained that when money is recieved it has to be matched to an invoice.

    • Initial Complaint

      Date:04/14/2024

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      According to three bills I received in the mail, my daughter, ******** ********, had medical testing completed at *************** ******** in ******* ** on October 17, October 18, and October 19, 2023 under three account numbers: *************** *************** **************, for the amounts of $20., $30., and $20, respectively.

      I am her mother and the guarantor of her insurance and am responsible for paying the charges. There is no indication that these were submitted to our insurance company. In fact, all three bills list "Possible Insurance."

      The billing website is defunct and I get the following message each time I go to the site listed on the invoices: "Error 403 - This web app is stopped. The web app you have attempted to reach is currently stopped and does not accept any requests. Please try to reload the page or visit it again soon. If you are the web app administrator, please find the common 403 error scenarios and resolution here. For further troubleshooting tools and recommendations, please visit ***** Portal." (See attached screenshot.)

      I am not confident that my financial information will be secure by submitting payment over the phone.

    • Initial Complaint

      Date:03/21/2024

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      ********** used them for pathology services, which I can't confirm, and I need SOPC to submit the bill to my insurer. They are not answering their phone, and they have a non-fuctioning website.
      They list their address as the same as ******** *****, but ********** who operates the hospital can't reach them.
      I haven't paid the $50 bill and won't until I get contacted.
      3 calls to a Ms. Jennifer T***** at their office in ******** and no return calls.
      That is why the amount listed is $0

    • Initial Complaint

      Date:02/13/2024

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I received a bill from a debt collector for money owed to Southern Ohio Pathology. I've never heard of this company. I don't know what it is for. Says they are in relation to *********. I contacted ********* about it and they confirmed I DO NOT owe a debt. They confirmed I received Financial Assistance and all of my bills have been covered. ********* confirmed they are unaware of any such company called "Southern Ohio Pathology". ********* confirmed they DO NOT work with any such debt collecting company called "******* ******** ***." We believe this to be a scam.

    • Initial Complaint

      Date:06/30/2023

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      In late March, my partner and I both had colonoscopies. This was preventative treatment. Everything is supposed to be covered 100% by insurance, but this Southern Ohio Pathology Consultants listed all scans of the polyps as "diagnostic" rather than preventative like the surgeon, anesthesiologist, hospital, etc., all did. As a result, they are seeking moneys from us to cover the cost of the pathology screening.

    • Initial Complaint

      Date:10/12/2022

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have two insurances ******** is my primary and ****** is my secondary my claims are going to ****** but need to be paid by ********. I have called 2 times about billing errors by Southern Ohio Pathology and asked for supervisors. The member representatives never have a supervisor call me back or did they file the claims with the correct insurance after they said they would.

    Southern Ohio Pathology Consultants is NOT a BBB Accredited Business.

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