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Business Profile

Mortgage Lenders

Rapid Mortgage Company

Headquarters

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BBB Accredited BusinessA+Rated by BBB

Complaints

This profile includes complaints for Rapid Mortgage Company's headquarters and its corporate-owned locations. To view all corporate locations, see

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Rapid Mortgage Company has 13 locations, listed below.

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    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

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    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    • Initial Complaint

      Date:05/08/2023

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Going for cash out refinance and had just tried this and was denied a couple months earlier, let them know I wasn't going to pay to keep being appraised and getting turned down.on or about Jan. I was told there would be a onetime appraisal fee,I seen RAPID MORTAGE charge my account 750, then a couple days later the appraisal charges 550 to my card then they charge me 220, then I get charged again from appraisal co. I called paul and was told my funds would be returned and it's now months later and haven't gotten anything from rapid mortgage or class evaluation,there has to be a law that stop companies from bad practices with loans and refinancing,constantly blaming underwriter for clients jumping through hoops to try and get a better rate or lower payment

      Business Response

      Date: 05/09/2023

      We have never done business with *** ******** nor do we have, or have ever had an loan application from him or from any address that matches what he has given as the address in Illinois. We have no record of his name, phone number, or email address listed in any of our systems.  We have no one currently working for Rapid Mortgage Company by the name of Paul, and we do not do business with any vendors named class evaluation.  *** ******** has us confused with another mortgage company of similar name.  The complaint needs to be re-directed to the appropriate company, and I would urge *** ******** to look at his loan documentation to find the NMLS ID of both the company and the loan officer that he was working with.  These numbers are required on nearly every document he would have received, and would be in the email signatures of the people he was working with.  

       

      As a resource for the complainant, I will provide him with the Illinois Dept of Financial and Professional Regulation contact information.  *** ******** can reach out to that department to find out about making a claim against the actual mortgage company that he was transacting business with.  

      IDPFR ###-###-####

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