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Business Profile

Motels

Red Carpet Inn

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:08/21/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I checked into this hotel the 18th at 3:30 AM. I walked into my room and there was a tub full of dirty mop water. I said something to the guy at the front and he apologized and asked me to clean it out which I did not. I asked him to send housekeeping. He said they didn’t have one. I was there for two days without the tub and cleaned out so I could not shower. Had to run home and shower every time then I started seeing roaches, and I filed a complaint with the same man. He then came to my room because I said the truth is he wasn’t working helped me with the Jacuzzi and then offered me to stay until Tuesday so I called my job and I told him I’m gonna stay there until Tuesday. I won’t be back until Tuesday afternoon. Today is Monday when I got up and went and got food and my card wouldn’t work. I went back to the front and they kicked me out stating that the man said he never gave me until Tuesday the senator the owner was very very belligerent towards me and the thing that kills me the most was I go there all the time and I’ve never had an issue, but this time it was filthy on the Jacuzzi the vent is completely bank . Where is there water gets in there it will start a fire. There are roaches crawling around the hotel it is disgusting. I’ve never stay there gonna be like that.

  • Initial Complaint

    Date:07/27/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The room was not clean. The sheets were dirty. The staff on duty took pictures. There were bugs they said were nats but they were way bigger. I wanted to leave and get a refund and was told I had to speak to a manager. The manager would not be produced. I have tried to reach the manager and this person is never available.

Red Carpet Inn is NOT a BBB Accredited Business.

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