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Business Profile

Moving and Storage Companies

Bolt Moving

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:06/20/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I've recently tried to get service from Bolt Moving company on scheduled date of June 8th between 8-9 am in ******* *******. The person I was dealing with (may be Bolt) kept confirming me we are on track with the date & schedule until Wednesday(June 5th). However night before on June 7th, he mentioned he is out of town in **** & might come on June 8th 12 pm - 1 pm. He missed to set it up on calendar my details. I had cleaners appointment as well as need to handover my keys to Apartment community & could not afford to wait so late than my confirmed timeline between 8-9 am. On June8th when I tried contacting him in morning hours, I did not get any response, I could not wait forever & decided to send a Cancellation request.
    Driver/Bolt threatened me to pay half the price OR deal with a small civil case in the court. This is completely unacceptable behaviour, its your mistake to miss my appointment while I had planned so many things on June 8th. I had to go through so much pain & hassle of arranging alternate movers & ended up paying more charges than I've planned. Very rude and unprofessional experience.

  • Initial Complaint

    Date:08/01/2022

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Hired Bolt to move me 7/31/22. They quoted me at $300 for two men. They did not call to confirm their ETA and showed up 30 minutes sooner than expected. They showed up with 3 men - which was not discussed. They then tried to charge me $345 for more labor. They were extremely unprofessional and smelled of marajuana. They were reckless with my items - broke a lamp and damaged 3 of my dining chairs. Didn’t even offer to address proper compensation and only took $50 off my total that was already hiked up higher than expected. See photos for damage. On top of that 2 of the 3 men got in an argument and were screaming at each other in the driveway of my new home. Ridiculous! And to top it all off, my work phone, an iPhone 11, which was packed in a box is MISSING. This company is fraudulent, unprofessional, disrespectful and embarrassing. I need to be compensated fully for the damages, missing phone and pure stress and discomfort Bolt moving caused during an already stressful time. DO NOT hire, this company should be shut down.

Bolt Moving is NOT a BBB Accredited Business.

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