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Business Profile

Moving Companies

Ferguson Moving

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:04/18/2024

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    -April 1st the invoice was supposed to be paid.
    -the amount they want for the move is $3902 which was the exact amount quoted originally.
    -They committed that if it took less time, and less items to move it would be cheaper. I checked in with the owners to ensure this was still correct and it was. We got possession early
    -We got possession of our home 1 week early. To save on moving costs after verifying with them it would be cheaper, we moved all individual items myself and all boxes myself. It was just furniture remaining. Before the move date i asked for a revision of the quote because it was very different from when he first met with us. they didn't end up doing that. When the movers arrived they didn't understand why they brought such a big truck for such little items. I heard him call the owners and discuss which took them an even longer time to get going because it was vastly different from the original quote. they took their time moving the items. 12 hours including the hour it took them to get started and 1 hour for lunch. I received the invoice, and it was the exact same as the quote which is not accurate anymore. I disputed it and they disagreed. I expressed my situation to 6 other moving companies and 4 of them supplied me quotes for what it would actually cost, and advised me that I'm being price gauged and there is no way a move like that would have cost that much and that i should report them.
    -i tried to communicate and work with them to get a more accurate quote and i was accused of arguing and then insulted. BEYOND unprofessional.
    -this morning the owner gave me an 18% discount which was $3200. The quotes for the other companies are still substantially different. I'm being taken advantage of and a victim of price gauging. i want to pay the invoice, but at a fair price for the value they are worth.

Ferguson Moving is NOT a BBB Accredited Business.

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