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Business Profile

Non-Profit Organization

Freedompath

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Non-Profit Organization.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:04/04/2025

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I wasn't aware. Didn't understand fully or read the terms. MY money was taken off my bank card unauthorized. I didn't agree or approve of this transaction. When I tried to retrieve my finds. They refuse to reimburse me for them, and was very rude, and mean about. Didn't hear my circumstances, on why I didn't agree to the terms, and I wanted to delete, close my account, and a refund. I was denied. Customer policy are always right. Due to my situation I should have been reimbursed. Account closed upon my request. I was treated unfairly. Very poorly. Money taken without my approval.

    Customer Answer

    Date: 04/18/2025

    I had tried to remove my card from they're website before the transaction went through. Here's proof they would nit let me take my card off, which involved in an authorized transaction. I was rudely told, I wasn't able to get my money stopped, or I wasn't allowed my refund. When I wasn't aware, or didn't see, didn't read any terms of them garnishing my money. Without asking permission, and just holding. Keeping my card, to do the unauthorized transaction. I did not ever do it own my own. It was done for me. Tha made a mistake. Made mistake with nit telling me, or not taking my card off right after so, no unauthorized transaction would be going to my card.

Freedompath is NOT a BBB Accredited Business.

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