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Business Profile

Oil Properties

Gilligan Oil Co

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Oil Properties.

Complaints

This profile includes complaints for Gilligan Oil Co's headquarters and its corporate-owned locations. To view all corporate locations, see

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Gilligan Oil Co has 40 locations, listed below.

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    Customer Complaints Summary

    • 2 total complaints in the last 3 years.
    • 1 complaint closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:01/24/2025

      Type:Sales and Advertising Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On 12-23, I placed a mobile order for Donuts at the Dunkin Donuts on ******** ***. When we went to pick them up, they were unable to fulfill the order as they did not have the donuts in stock. We were told to come back the next day for the donuts and speak to the manager for a refund as our account was charged $22.48. We placed another order on 12-24 and picked up that order, making another payment of $22.48, with no problem, however, we were told to cancel the order online to get a refund. Upon review of the mobile application, there was not a place to cancel. I sent an email through the application online on 12-25-24 and received a generic response that someone would respond within 2 business days. No response was received and follow emails were sent by me on 12-28-24, 1-10-25 and 1-15-25. As of today, 1-24-25, no response has been received and the duplicate amount charged has not been refunded. Attached are bank statements showing the 2 payments made, order from mobile app and original generic email received from Dunkin. Looking to have the duplicate payment refunded to my checking account.

    • Initial Complaint

      Date:11/04/2022

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.

      Tried 4 times to settle complaint with business, had a district/regional contact me and left a voice mail, returned his call and haven't received a call back.. that was over a month ago.. I have since called the customer service line multiple times and got a case number #******** the last time on 10/18/2022. The email stated I would be contacted within 48 hours and haven't been!

       

      Dunkin Doughnuts
      9760 Colerain Ave
      CincinnatiOH, 45251
      5132451326

    Gilligan Oil Co is NOT a BBB Accredited Business.

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