Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/19/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, reasons for rejection are included below.
  
  
  Regards,
  
  
  
  ***** *********

  The training materials provided by Day Trade Fun were
  inadequate with inaccurate curriculum descriptions. The program is advertised as
  being able to be done at a pace that works for the customer based on their own
  professional schedule. I am a full-time professional and as such participate in
  the program as time allows by my schedule. This has been touted as completely
  acceptable by the business.
  As exampled in the previous email attachments when I have
  participated emails have gone unanswered. In their response here to the BBB the
  business was not able to explain the unanswered emails. The email and trading
  support is agreed upon in the contract mentioned. This contract was not upheld
  by the business owner. I have declined to continue the program which was
  advertised as for 1 year. I request a refund as I will not be completing the
  1-year program and am withdrawing due to failure of the business to provide
  adequate support and resources. 
  I thanked the business for this learning experience as a
  matter of politeness. I requested a refund on Friday August 16, 2024.
  The business stated they would provide a refund, then
  changed their statement, then asked for 30 days to provide a refund. The
  business is now denying a refund because I reached out to the BBB for
  assistance. I have attached the emails of that conversation. 
  My complaint is not regarding my success as the business is
  trying to dispute. My complaint is that the services that the business provided are
  inadequate and I would no longer like to work with this business or continue in
  the program. 
  The business is mentioning "class sessions", which
  is misleading. The program is meant to be able to be done at a pace that works
  for the customer based on their own professional schedule. There are no true “class
  sessions”, the program is meant to be done during the trading day when the
  customer has free time from their other life responsibilities. The business has
  also affirmed to this customer that they are doing well with the pace they are proceeding,
  thus their claims about the customers’ participation are false and misleading.
   
  A refund is requested. 
  
  

  Advanced Charting and Analysis" that does not teach advanced charting and analysis.
  
  I have reached out to the business to request a refund. The business first stated they would provide a refund and then changed their statement. They also stated a refund needs to be requested within 21 days. I am within the 21-day time period for the August 6th payment. However, due to the lack of teaching and content provided I request a full refund. The business has declined to provide any refund.
  
  This business advertises themselves over the radio, on Facebook and has a website. Prior to signing up for the program I was provided with a curriculum. The titles of the sessions that would be provided are not as described. Session videos are outdated from several years ago and contain irrelevant personal life stories and outdated information. Some examples of unanswered emails have been uploaded below.

  Business Response

  Date: 08/20/2024

  ***** *. applied for the May 24, 2024, class start of Day Trade Fun. Her training agreement was submitted on April 30, 2024, and was accepted on May 5, 2024.
  
  The terms of her training agreement called for the tuition balance to be paid in full in the first 90 days of training and provided a 21-day Money Back Guarantee period which would allow a 100% tuition refund. The signed agreement further stated there were “no guarantees of day trading success” and added “the success of the system is determined by individual effort.”
  
  
  ******* training began with an emphasis on a review of all training materials and continual communication with Jay R****** during the training period.

  
  Starting on May 10, 2024, ***** received daily training instruction through the Premarket Observation and Session Recap emails and within many of these was the continuing message for ongoing communication with Jay R****** through the training period.
  
  
  On July 26, 2024, ***** was sent an email reminding her of the final tuition payment that was due on August 6, 2024. She responded with an email apologizing for her lack of participation and thanked Day Trade Fun for their support.
  
  
  On August 6, 2024, the final payment was made and three days later ***** requested the remaining training materials for the program which was immediately provided. It was one-week later ***** contacted Day Trade Fun asking for a refund, citing the terms of the agreement were not met.
  
  
  Day Trade Fun finds the claim without merit as daily training was provided to ***** and she chose to participate in less than 20% of the class sessions. The fact that all training materials were requested prior to claims of a contract breach is quite telling.
  
  
  ***** requested to stop receiving any further training materials on August 16, 2024, and we complied with her request. It is the position of Day Trade Fun that the terms of the signed agreement were met and there are no grounds for a refund.

  Business Response

  Date: 08/26/2024

  Our students make money on a regular basis (some making 57% on Friday August 23, 2024) and that is a result of our daily interaction and daily training.  If a student fails to take advantage of the daily training that is offered through the Premarket Observation and Session Recap emails and also fails to attend the online class more than 20% of the time - the results will be evident.  Further, not taking advantage of daily interaction with Jay R****** through the training day can also have an adverse impact on a student's progress.
  
  We have provided daily and timely training to all Day Trade Fun students and it is ultimately up to each to take advantage of what is presented - we cannot force students to work.
  
  A full packet of emails from the student apologizing for her absence and her compliments on the training have been provided to the BBB for review in addition to the signed agreement showing our 21 day money back guarantee policy that was agreed to by the student.  We stand by our training and the results our students have generated over the last 15 years in business.  

  Customer Answer

  Date: 08/26/2024

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, reasons for rejection are included below.
  
  
  Regards,
  
  
  
  ***** *********

       * Has the company addressed
  the issues of this dispute? 
  The company has not addressed the issues of this dispute.
  
       * If not, why? 
  The dispute is that the services provided are inadequate and
  the material presented misleading. The dispute is that the program is for 1
  year and the customer has been in the program for 3 months and would like a
  refund for the remainder of the time as they will not be completing the one-year
  program including coaching. The dispute is that the business is attempting to take
  financial advantage of a customer who is unsatisfied with the business’s services
  and would not like to continue the 1-year program.
  
       * If an offer of resolution was made, has the company
  fulfilled the proposed offer? 
  The company has not offered a resolution. The business
  continues to dispute the results of the program. The complaint is not regarding
  results of the program. The complaint is that the customer is being charged for
  a 1-year coaching program in which they no longer want to work with the
  business due to the dishonest, misleading business tactics.
  This business is again misleading the BBB and any viewers of
  this report by arguing about the results. The dispute is again not regarding
  results. The dispute is that the material is poor, and the coaching services
  are inadequate. The customer would not like to work with this business for 1
  year as trust in the business is no longer present and the provision of services
  are not as what were advertised. 

  The customer requests a refund as well as for the business to refer to her properly as Ms. or the customer. Day Trade Fun is not a school and the title of student in this situation is both disrespectful to the customer and misleading. 

  Business Response

  Date: 08/28/2024

  Day Trade Fun has attached the signed agreement with the customer which outlines the 210 day money back guarantee.  As such, there are no grounds for a refund.

  Business Response

  Date: 09/03/2024

  
  
  We keep getting the same message over and over and I have been unable to attach this documentation to the complaint file and am confused how to proceed.
  
  We have received so few complaints over the years that I am not able to understand how they should be navigated.  However, the attached forms are what I have provided in a packet that was mailed and I would like them to be a part of our online response.
  
  There is no refund due because it was not requested within the 21-day money back guarantee period.  Also, as our documentation records there was no mention of anything being unsatisfactory - including the time, 90 days after the student enrolled - when the final payment was due.  It was paid with no mention whatsoever of any issue.
  
  Once fully paid and all training documents were provided, at the student's request and again as reflected in our detailed notes, was a problem mentioned and a request for a refund was made.
  
  Other than Wednesday, when I will be traveling, I am available this upcoming week and would appreciate a phone call at your convenience and I can be reached at ###-###-####.  
  
  I want to make sure we are covering all the bases here and appreciate your patience and assistance,
  Jay R******
  

  
  

  Customer Answer

  Date: 09/03/2024

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, a response to your questions is below. 

  "Dear Consumer,
  Can you provide a copy of the email reflecting the initial training packet email details, in which would have started the 21-day money back guarantee?
  Can you clarify if the consumer was provided with the exact date(21-day) that consumer had to cancelled and/or request a refund?" 
  

  I do not know what specifically the business is referring to by “initial training packet email” and I don’t believe I have received anything entitled initial training packet in which would have started the 21-day money back guarantee.
  I was not provided with any specific date. I did not receive all training materials until August 9th at which time I shortly thereafter requested a refund upon realizing the complete lack of content and education provided. 
  
  
  Regards and thank you for your assistance, 
  
  
  
  ***** *********

   

   

  Business Response

  Date: 09/21/2024

  Our position remains the same as before.
  
  The student entered an agreement to be trained on how to trade stocks and that individual was present for training less than 20% of the time.  Daily stock training emails (Premarket and Session Recaps) were still provided as we examined and used stocks each day so we were providing useful information even though the student opted not to be present.
  
  We provided more than what was promised and the student failed to put the necessary work in to make the training a success.  We have offered to extend her training, which at one time was accepted with thanks, only to have the person request a refund after receiving all of the training materials on the course.  The binding contract/agreement between Day Trade Fun and the student made it clear there was a 21 day period of time where a full refund could be requested and no such request was received.  In fact, 90 days after the training started the student paid the remaining half of the tuition as the agreement required.
  
  We are sorry this person is not satisfied with her training but as the contract clearly stated, "It is understood no guarantees of day trading success are suggested or implied, as the success of the system is determined by individual performance."  We cannot force students to be present for class nor can we force them to do the work which is required for success and we reject the claim that the fault lies with Day Trade Fun.  
  
  

  Customer Answer

  Date: 09/23/2024

  
  I was asked to prepare some information for the credit card fraud report. This may be helpful and added to my complaint file. It briefly sums up the abundance of information in the complaint file. Please let me know if I can provide additional information. 
  
  Thank you, 
  ***** 

  Customer Answer

  Date: 09/23/2024

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ******** and have determined that this does not resolve my complaint. The response to your request for additional information is below and emails have been attached. 

  Can you provide supporting documentation reflecting the
  business promise to refund the money back but needed thirty days to come up
  with the money?

  
  I have attached 3 emails regarding the refund conversation.
  1. Business states that they are happy with
  the progress I have made and will provide a refund (this contradicts what they
  have said here to the BBB attempting to make it look as if I haven’t participated
  in the program)
  2. Business states nothing can be done but maybe
  something can be done, and they will look into it for 30 days (this is common
  communication from the business, it is scattered, unprofessional and contradictory)
  3. Business states they won’t try to find a resolution
  if I complain to the BBB

  
  Can you clarify if you credit card company reversed the
  charges against Day Trade Fun, LLC and/or can you clarify the status of the
  credit card dispute against the business?
  

  The credit card company is currently working to dispute the charge
  – they have asked for additional information which I have provided and will
  notify me if they need more. 

  
  
  
  Regards and thank you for your assistance, 
  
  
  
  ***** *********
  
  

  Business Response

  Date: 10/02/2024

  To the claim emails went unanswered we strongly disagree.  In fact, there were only 9 days from the first 45 days of school where any emails arrived from the student.  On June 10, 2025 the student emailed to say she had "picked up a bug" and apologized for not being available for class.  It was on June 25, 2024 the student emailed saying she was in the process of moving, had a disconnected internet, and then stated she would be taking the month of June off.  Our response was supportive as we work with the schedules our students have and proceed at the pace that schedule allows.  
  
  In the month of July the student was present for training, based on the exchange of emails, for only 4 days.  In August there was a few more days where she was present and when the second tuition payment was due we informed her that due to her hectic schedule we would add an additional 12 months onto her training to which the reply came, "Thank you sincerely."

  We cannot force our students to work as it is up to them and during the months of June, July and into August the student was sent daily Premarket Observation emails that discussed stocks of interest from that day.  Each day the students receive timely information about stocks that we need to watch (to use or avoid) and those were provided each day regardless of how active or inactive a student is.  Further, daily Session Recap emails were sent to the student that recapped the day's stocks including those we used and those we avoided.  That is why the claim of "outdated training materials" is inaccurate.  Nearly 100 of these daily training emails were sent to the student and they were designed to assist in the ongoing training. 

  There are audio sessions that are provided as a curriculum supplement but they are designed as reference points and reflect a small percentage of the total training materials provided.
  
  However, the biggest portion of the training is the daily interaction with Jay R****** on stocks of interest and that did not happen on a regular basis.  When emails were sent there was a timely reply and students are taught (and reminded frequently) if an email does not receive a timely response we ask that the email is resent in the event it becomes lost in the process.   

  There was an email exchange where an error was made about a refund and it was quickly corrected with a follow up email - along with an apology for the mistake.  
  
  The agreement between the student and Day Trade Fun clearly states a 21-day money back guarantee is in place for each student.  The 21 day period came and went and it was only when the student paid the second half of her tuition and requested all of the training materials that a refund was demanded citing the company failed to live up to the agreement.  This agreement also states that it is understood no guarantees of day trading success are suggested or implied, as the success of the system is determined "by individual performance."  If a student fails to put forth the effort required it is not the fault of teh training but the effort of the student and reporting to class for so few days makes it very difficult to succeed.  Blaming Day Trade Fun for this lack of effort is not a fair representation of what took place.  
  
  In the month of September 2024 we have reported student profits in excess of $10,000 from spare to part time trading.  The Day Trade Fun program, with the daily and current training materials, can be a life changing event for those willing to put forth the work required.  
  
  It is clear on many fronts that no refund is due to this student.  

   

   

  Customer Answer

  Date: 10/07/2024

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, reasons for rejection are included below.
  
  
  No resolution was offered. 

  I purchased a $30,000 program contracted for a duration of 36 months. According to the program the biggest portion of the training is the daily interaction with Jay R****** on stocks of interest. I have utilized less than 10% of this time and services. I'm requesting a refund for the unutilized services. There was not a clear refund date, and I believed I would be able to request and receive a refund after payment in August.