Complaints

This profile includes complaints for Harpers Point Eye Associates's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Harpers Point Eye Associates has 3 locations, listed below.

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  Harpers Point Eye Associates

  8211 Cornell Rd Ste 510 Cincinnati, OH 45249-2277

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  Harpers Point Eye Associates

  1124 Kemper Meadow Dr Parkdale, OH 45240-4117

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  Harpers Point Eye Associates

  4600 Smith Rd Cincinnati, OH 45212-2793

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:10/10/2022

  Type:Billing Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 10/7/22, I went to Harpers point for an eye exam, contact, glasses and reading over contact prescription. I brought in the contacts and two pairs of glasses I currently wear. I saw a person who did most of the evaluation and then met with an intern who tested my vision. The doctor came in and said he was going to keep my prescription the same as it had been and dismissed me. As I was walking to the front desk, he told one of the clerks that he hadn't checked me out, but I was all set. He left the building out of the front door in what appeared to be a hurry. He was distracted.
  I met with Marcie who told me the company would price match contacts and had a database to compare prices. She didn't say anything after that, so I said ******. After checking their price, she charged me for the contacts without giving me credit for my insurance. She did not have the glasses over contacts script and seemed quite flustered throughout the entire transaction. She also charged a $35 co-pay even though my insurance covers the exam. She said it was for medical because it was a comprehensive exam, I was never charged that before.
  I sent an email Sunday looking for the rx I was owed. Instead of that, I was sent an invoice for $130. I was told that it was for the contact exam which is covered as shown by the attached policy. Also, a new contact Rx. I had already ordered my contacts based on the Rx given after the exam, This has never happened before.
  I do not believe I owe the $130. My insurance covers the contact exam. If the doctor could not get my Rx corrrect, he was not giving me a thorough exam. I was not told of this in advance and it is not part of my insurance fees. No one I know has been charged this fee. In over 50 years of wearing contacts, I have not been charged. This was not disclosed up front. I did not ask for it. I think this is bait and switch and ******ing a retired person on a fixed income. I want the charge removed from my account.