Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/03/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had ordered a pair of Diabetic Shoes and Inserts AFTER being told twice that my out of pocket cost would only be $85.00. I specifically inquired about this as I had previously been told differing prices. My insurance at the time the shoes were ordered was ******* ****** ** ****. Upon the shoes arrival, I paid the $85.00 out of pocket as quoted to me twice. I was no longer insuraed as I had changed jobs when picking the shoes up. The shoes took several weeks to make. Now, I am receiving a bill for $200.00 in the mail. I was told my out of pocket price would be $85.00 twice. I will not be paying anymore money; nor, will I use this Company ever again.

  Business Response

  Date: 06/06/2023

  We are sorry for the confusion on this issue.  When *** ***** came to us on 3/15/2023 for diabetic shoes and three pairs of custom diabetic inserts, as a courtesy, we called his insurance and checked his coverage online.  Both indicated his projected out-of-pocket cost would be approximately $85.75.  As always, the insurance makes no guarantee of coverage as it is based on medical review.  *** ***** paid the $85.75 at the time of final delivery of the products/services on 4/18/2023, which then became the date of service for the insurance billing.

  It was a surprise to us, as we were unaware that *** ******* insurance coverage terminated on 4/7/2023.  At this point, we have discounted our original charge of $518.00 down to $285.82 less the $85.75 already paid, leaving a balance of $200.07.

  If *** ***** would provide us with his new insurance (effective on 4/18/2023, we would check his coverage again; or we could provide a payment plan.  Regardless of this outcome, *** ***** needs to protect his feet and should have follow-up services by specialty providers like Kempf Surgical.

   

  Customer Answer

  Date: 06/08/2023

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is not satisfactory.  I will not deal with this business again.  I specifically asked that my Coverage be checked as several years ago I was quoted over $1000 for a pair of shoes and of course did not purchase them.  My new insurance information is as follows:  ****** Members ID ************  Group No. **********; Plan *** *.. (******* County) ... if more information is needed please let me know.
  
  
  
  Regards,
  
  
  
  ******* *****