Complaints

This profile includes complaints for Good Feet Store's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Good Feet Store

  8010 Hosbrook Rd Cincinnati, OH 45236

  
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  Good Feet Store

  4960 Houston Rd Florence, KY 41042-5132

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:01/11/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Date of purchase 12/16/22. My 13 year old daughter had been having foot pain. We visited The Good Feet Store. The salesperson had my daughter step on an ink pad and told me she had a high arch. He fitted her with an arch support and charged me $1358.28 (with tax) for the system. Three weeks later, my daughter continued with foot pain so we went to a podiatrist. He told us that she did NOT have a high arch, but that the pain was related to a growth plate and she just needed stretches. He said she did not need any arch support device. I went back that day to the Good Feet Store and spoke with the manager, who told me that all sales were final and they could only give me a store credit that was only good on their shoes. I told him what the doctor said and he said "Doctors are always trying to put us out of business." He also said that I signed for the "no refund policy" on my receipt. I told him I was not asked to sign a receipt. He went in the back to look for my receipt and after about 5 minutes stated that he couldn't find it, but he could send me a copy. He never did. When we purchased the supports, the salesperson had talked to us for 45 minutes, and never once mentioned the no-refund policy. The manager gave me a store credit that I can use for orthotic shoes (I don't need.)
  
  I called the customer service to discuss this, and they said they would reach out to the store. That was a week ago. I called again today and they could not find record of me calling last week, even though they took down my information. She said they would reach out to the store, but didn't seem to think I would get a resolution, because it is store policy. I am very frustrated because the policy is not posted anywhere, is not on their website, and I have yet to see the receipt that I did not sign. Now I am out $1,300 for absolutely nothing. All I would like is a refund. The Good Feet Store needs to be more up front about their policies. I am very disappointed and out a lot of money!

  

  Business Response

  Date: 01/24/2023

  Robert, store manager, called BBB and said they refunded the customer and this matter should be resolved. 

  Customer Answer

  Date: 01/25/2023

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  
  
  Regards,
  
  
  
  ********* ******