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Business Profile

Outdoor Fountains

Building Character LLC
BBB accredited business seal
BBB Accredited BusinessA Rated by BBB

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:10/02/2024

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Better Business Bureau:



    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 



    Regards,



    ******* *********
    lled and said he would be over to repair. However, since I had not heard back after several hours on Friday I had a an electrical contractor repair the trouble. I was forced to do this because I had no way of knowing when the company was planning to remedy the issue and needed to get the garage door functional. The electrical contractor found water in one of the outlet boxes installed by Building Character LLC. He dried it out and resealed the outlet box and problem was fixed. The cost of the repair was $289.00. I am asking to be reimbursed for the repair cost. I sent an email on Saturday 9/28/2024 at 12:19pm letting Building Character know what I had done and requesting reimbursement. To date, I have not heard back from building Character with the exception of the installer on 9/1/2024.

    Business Response

    Date: 10/02/2024

    Our apologies for someone not reaching out to you. The installer was notified on Friday of issue and for some reason decided not to contact you. It was pouring down raining from Thursday all the way until 10/1/24. What dissolving amaze us is when job is 100 percent correct and done beautiful can't get a review. But as soon as a simple mistake was made everyone wants to get on and leave a bad one. We will send your refund for the electric charge . Will. E mailed to you and should have by end of next week. Please let us know if we can help you with any other projects.

     

    Thank you,

    Building Character 

  • Initial Complaint

    Date:06/19/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I gave them a deposit of $7,525 on June 20 of 2023. I have been trying for the past two days to reach out and request my deposit be refunded but no one has returned my calls.

    Business Response

    Date: 06/21/2024

    This did start year go and within 4 months per contract we were ready to begin work. Reached out to costumer to begin work per contract she didn't have the money for rest of project. So since then, costumer has been trying to get the remainder of money for her project. This situation has been resolved! Just like any other place of business with a finical department there is a process. This process started the first time I spoke with her. It did take a few days to get resolved but a refund has been mailed to her along with her building permit she paid for.

     

    Thank you,

    Jared R******

    Building Character LLC

Building Character LLC is BBB Accredited.

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This business has committed to upholding the BBB Standards for Trust.

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