We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Painting Contractors

Sweet T's Thumb, LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Painting Contractors.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:02/26/2023

    Type:Service or Repair Issues
    Status:
    Unresolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Owner will not stand behind her work as warranty of bushes was one year on contract. I have 3 dead bushes and job was not completed of mulch and grass is growing back and was dug up incorrectly. Please fix as Owner work against her customers not with. She threatened with lawsuits because of bad reviews I gave. That’s part of owning a company to take care of customers issues or complaint.

    Business Response

    Date: 02/26/2023

    When a client violates the terms of the contract and cancels services in the middle of service it is up to Sweet T to come back out or not. This client has not given me an apology and compensation.

    Customer Answer

    Date: 02/27/2023

    Better Business Bureau:



    I have reviewed the response made by the business in reference to complaint ** ********* and have determined that this does not resolve my complaint.  For your reference, reasons for rejection are included below.


    Regards,



    **** ****

    First job is not completed, mulch never finished as this has nothing to do with second job because you didn’t have enough mulch regardless of second job I canceled has nothing to do with other job. I have 3 dead bushes in warranty and on contract. Flowered bed was dug out buy an amateur using a garden tiller to remove sod lol. My flower bed is cover in new grass growing in. I was charged $2100 for a bully owner who don’t stand by her work and warranty. I told her to fix it or I would write a bad review. She flips out and saying she going to take me to court. For what? Being screwed out of $2100 because an owner can’t swallow her pride. Being an owner is taking care of customers not talking down to them and calling my work crying to Front Desk at my work. Really none of their business and unprofessional for her. I’m not asking  for money just a completed job done right and warranty on plants.she has made something so simple into a nightmare.I will continue to speak my mind on poor service from start to finish. I expect resolution before we take to local Cincinnati local tv. 

Sweet T's Thumb, LLC is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.