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Business Profile

Parent Education

Elevated Minds Academy

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Parent Education.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:09/05/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My autistic 4 year old started at Elevated Minds July 15 2024. The staff does not know how to properly communicate with parents. The establishment recently transferred to a new owner September 3 2024 and terminated my child from the facility without notice. My child arrived on the preschool van to the establishment September 4 2024 like always and the new owner refused my child and told the driver he was no longer enrolled. I made calls to get understanding and there was extreme avoidance. I had to find my son a new daycare facility. September 5 2024 I go and ask the daycare for my sons paperwork so it all can be transferred to the new place. The new owner ALICIA refused to give me what I asked for. Said she would email it but I’m not convinced I’ll ever get it. She proceeded to yell at me out the door telling me to leave and initiated a physical altercation by walking towards my direction and yelling. I never engaged, I remained calm and nice and once I was driving off, the lady Alicia proceeded to flick me off and give me the middle finger. As she was doing all of this, she simply could’ve gotten me the paperwork instead of using the energy to attack and provoke violence. I paid $50 for enrollment. I’m not sure if I get that back or not but if I do, I would like the request to receive those funds and requested paperwork on my child. My son is autistic and sees doctors and therapies and paperwork is important to show his progress as well.

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