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Business Profile

Party Supply Rentals

Main Awning & Tents

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Party Supply Rentals.

Complaints

This profile includes complaints for Main Awning & Tents's headquarters and its corporate-owned locations. To view all corporate locations, see

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Main Awning & Tents has 2 locations, listed below.

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    Customer Complaints Summary

    • 2 total complaints in the last 3 years.
    • 1 complaint closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:07/31/2023

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Made a purchase for two tents on November 1st 2022 that I have not received. Payed a deposit of $1745 for a 10x20 and 15x15 frame tent that I was suppose to receive by the end of December. When I had not heard anything about arranging shipping I called to find out what was going on and was told by the owner that there were delays and he would have it done in 30 days. This never happened and when I called again in April he claimed the city was making him move his facilities causing more delays. I called again in June where he admitted he wasn't going to get the tents back and agreed to a refund. I have not gotten a refund to date have called several times and he claimed there was an issue with my card information which is lie Discover checked and he never tried to issue a refund. I gave him a chance till now because I've done business with him in the past without any issues.

    • Initial Complaint

      Date:05/25/2023

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered 40x60 tent from these people who I have used for years. One end of it was messed up. I spoke with them and they initially told me they would replace it. I have spoken to them several times since and the guy told me he just forgot about replacing it. The freight alone would be about $300. I would send it back but I'm not sure I would get it back.

      Customer Answer

      Date: 04/01/2025

      The year, of 2021 I **** ***** ordered a 40x60 tent top, from Main Awning. Rob, the employee, that took the order told me that the top had no holds In it and the top was good shape. I found that not to be true after receiving the tent top. I payed $2400 dollars for this top, that was brown on one end and had several holds. Main Awning said they would send me another end to replace the bad top end, they told me this for three years. I have called many of times. I have not received any compensation for the misreputation of their product. BAD BUINESS and I have spent Thousands with this company

      Desired Resolution:
      Replacement

    Main Awning & Tents is NOT a BBB Accredited Business.

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