Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:10/16/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On June 27, 2024 I purchased the Zevo Indoor Fly Trap. I had a fruit fly infestation and figured this would do the trick. It was expensive, but P&G's reputation compelled me to purchase it anyway. After a few days it wasn't picking up much - a glass on the counter with a little sugar water worked far better.
  
  So I filed for a refund under Zevo's Money Back Guarantee. Weeks later I received a refund in the mail for less than half of what I spent. I called Zevo on September 5 and was told by the agent that the "amount was miskeyed," and that he would escalate for the remainder of the refund to be sent to me. Agent: "should be less than two weeks."
  
  I called again on 9/25 and was told it was still under investigation and to call back in two weeks.
  
  I called again on 10/10 and was told it was still under investigation. She also said that the terms of the refund stated that it could not exceed $9.39, but was being investigated for an exception. I asked where to see the terms - she put me on hold and came back and told me it was internal and no way for customers to see it. Really? Is this really how P&G does business? This agent escalated the request and marked it urgent, which would get a response in 24 hours.
  
  I called again on 10/16 and was told it was still under investigation and to call back in two weeks.
  
  How long must I wait? How many times must I call? Why can't Zevo/P&G follow through on what they promise to their customers? Why are there terms of an offer than cannot be viewed by customers, yet are expected to be bound by them? Unfair business practices all around.
  
  I just want Zevo/P&G to do what they say they would do when I purchased the item and follow through with a product refund. Anything less is unacceptable and indicative of a company that preys on its customers.

  Business Response

  Date: 10/17/2024

  We are very sorry to hear about your disappointment with the indoor fly trap. Although we don't have access to your claim directly, we would be happy to assist. If you could provide a copy of the receipt you submitted and your full mailing address, we will look into this further.
  
  
  Again, we are very sorry for your experience and look forward to hearing from you. We appreciate the opportunity to address your concerns.
  
  
  
  
  

  Customer Answer

  Date: 10/17/2024

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, reasons for rejection are included below.

  
  

  
  

  I sent my receipt, as instructed, to you when filing for the Money Back Guarantee.  However, hopefully the document attached will suffice.

  My address is **** ********* **** *********** ** *****.
  
  
  
  
  Regards,
  
  
  
  **** *****
  
  

  Business Response

  Date: 10/17/2024

  Thank you for reaching back out to the Better Business Bureau (BBB) and Zevo.
  
  We appreciate you sharing your receipt. After looking into this further, although we do not cover tax as part of our Money Back Guarantee, we will send a prepaid card in the amount of $12 to cover the difference of the purchase price. We ask that you please allow 7 to 10 business days for delivery.
  
  Again, we are very sorry for your experience and appreciate the opportunity to address your concerns.

  Customer Answer

  Date: 10/28/2024

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, reasons for rejection are included below.

  
  

  
  

  Problem:
  In reference to complaint #********, the case is not resolved. The last message from the business indicated that they would take care of the problem in 7-10 days. It has been 7 days, and the complaint closed itself. I was prepared to give the business another three days before responding, to give time for the business to follow through. However, I see no way to reopen that case. The above referenced complaint is still ongoing. To date, the business has not done what it has promised to do, and I am still out money.
  
  Desired Resolution:
  Refund
  
  
  
  
  Regards,
  
  
  
  **** *****
  
  

  Business Response

  Date: 11/20/2024

  Thank you for replying. In reviewing our records, the request for the debit card was made to the bank the week of 10/17/24 and should have arrived within 10 business days or 14 calendar days. If you've still not received the debit card, please reply back to the Better Business Bureau and we'll reach out to the bank.

  Kind regards.

  Customer Answer

  Date: 11/21/2024

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, reasons for rejection are included below.

  
  

  
  

  In previous messages, Zevo stated they would mail me a refund in 7-10 days.  It has now been a month and they have not followed through on what they promised.  There still has been no further communication from Zevo about this issue.
  
  
  
  
  Regards,
  
  
  
  **** *****
  
  

  Business Response

  Date: 12/18/2024

  Thank you for writing back and we're sorry you didn't receive the debit card we requested. We did confirm with the bank the debit card shipped on 10/27 to the address you provided our team when you contacted us directly. You can confirm the information by calling the bank directly at US: ###-###-#### and speaking with an agent. You may also request they resend the card to your same address. If you're concerned the address, we have is incorrect, if you would reply to the BBB with your address, we can review. 

  Kind regards. 

  Customer Answer

  Date: 12/18/2024

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, reasons for rejection are included below.

  
  

  
  

  I called the bank as you Zevo says and they cannot find record of the card being sent to me.  They told me to contact Zevo for more information.
  
  
  Regards,
  
  
  
  **** *****
  
  

  Business Response

  Date: 01/14/2025

  Thank you for reaching our and we're sorry you've not yet received the mailing. We too reached out to the bank and confirmed the card was issued to the address you provided in the link we sent to gather your mailing address when you chatted with us. We also received the bank returned the debit card as undeliverable by the United States Postal Services. If you would like to reply to the Better Business Bureau with your legal address, including your name on a piece of mail with your address, we'll be happy to review to consider if the debit card can be reissued.

  We look forward to hearing from you.

  Customer Answer

  Date: 01/15/2025

  I reviewed our previous messages and found the address I sent you before is indeed correct.  The sign on my street says ********* ** and the number on my house says ****.  I receive other mail here just fine.

   

  Business Response

  Date: 01/15/2025

  Thanks so much for writing back! In reviewing your case, the address you submitted via chat was different than the one shared with the Better Business Bureau. We're unsure if you moved recently and that caused confusion, but we're happy to look into updating to the new address. Please just submit a photo to the BBB of a piece of postal mail with your name and current mailing address.

  We look forward to hearing back from you. 

  Customer Answer

  Date: 01/15/2025

  I'm not sure what "chat" you're referring to.  If you are referring to a message sent here via the BBB, then you are wrong.  I encourage you to review the address I sent to you on October 17, 2024 and compare it to the one I sent you today, January 15, 2025.  You will find they are the same.  This is where I live and have lived for years.  It is frustrating and insulting that you are insinuating I do not know my own address.  I question the veracity of your assertion that it was returned as undeliverable (especially since my call to the bank revealed that no card was sent at all), but I am choosing to give you the benefit of the doubt.

  If you send it to the address I have now provided to you three times (including the original submission in June 2024), I should receive it.

  Business Response

  Date: 01/15/2025

  We’re
  sorry for any confusion and appreciate you writing back. Unfortunately, your address did not attach to the Better Business Bureau site, we’ve included what we can see below.  On 9/5/24 you reached out to us via chat regarding
  a Money Back Guarantee (MBG) submission, we’ve also included the chat below. At
  that time, we directed you to the MBG Team since we do not have access to those
  records.  We hope you'll accept our apologies regarding the address, the address we sent the debit card is in zip code *****.
  
  We’ll
  request the bank update the address to **** ********* **** *********** ** ***** and resend the debit
  card. Please look for it to arrive in about 10 business days.
  
  Kind regards.
  
  

  Customer Answer

  Date: 01/21/2025

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, reasons for rejection are included below.

  
  

  
  

  I still have not received anything in the mail from Zevo. The BBB requires a response within seven days or the case will close automatically.
  
  
  
  
  Regards,
  
  
  
  **** *****
  
  

  Business Response

  Date: 02/10/2025

  Thanks for keeping in contact. Please let us know if the debit card that was reissued by the bank has arrived.

  We look forward to hearing from you. 

  Customer Answer

  Date: 02/12/2025

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  

  The card arrived shortly after I had to reject the last message in order to keep the case open.  I could not find a way to resolve it once it arrived.

  I am quite disappointed in how long it took to get here (just shy of 9 months), but am glad we are finally here.

  
  
  Regards,
  
  
  
  **** *****
  
  

• Initial Complaint

  Date:06/13/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Upon trying to use the zevo ant,roach & spider spray I found it not working. This 10 oz spray can did not work at all. Nothing came out at all..
  The store I purchased this at told me to call zevo and tell them what was happening..
  I have attempted to call ###-###-#### , as listed on the can, but after being put on hold 6 times and then ultimately being disconnected while waiting, I figure the company really doesn't care about helping me out.
  It's truly Buyer Beware !
  A company as big as * * * really doesn't care about the customer and or it's product purchased.
  As a senior person on a fixed income it's very important to me to make sure the things I buy work as advertised., And if theirs a problem, I need a way to get help...This product didn't work at all, as well as the company's assistance contract number. So I'm left filing this complaint as my last resort to get help.
  I'm really losing trust in * * * ,

  Business Response

  Date: 07/09/2024

  Thank you for contacting the Better Business Bureau (BBB) and Zevo.
  
  We are very sorry to hear that our product did not work for you. We also regret that you were not able to get in touch with us. We make every effort to answer calls as quickly and efficiently as possible. Please look for an email from our Zevo Team with further details on how we can assist.
  
  Again, we are sorry for your experience and appreciate the opportunity to address your concerns.

• Initial Complaint

  Date:11/28/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The bottle every time you squeeze it it covers your hand in the with the solution I would appreciate it if somebody could contact me, or, send me something to replace it with. Thank you very much.

  Business Response

  Date: 11/29/2023

  Thank you for reaching out regarding Zevo and we're sorry to hear the bottle is leaking. We have made a report of this and encourage you to reach out to us directly in the future if you have an issue. I have requested a refund be sent for the product, please look for a debit card to arrive in about three weeks.

  Kind regards. 

  Customer Answer

  Date: 12/06/2023

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ** ********* and find that this resolution is satisfactory to me. 
  
  
  
  Regards,
  
  
  
  ****** ********
  

• Initial Complaint

  Date:11/28/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  No #1 product leaks when sprayed on over 1/2 the bottles and they said it has no residue and it does.

  Business Response

  Date: 12/20/2023

  Thank you for contacting the Better Business Bureau (BBB) and Zevo.
  
  We are very sorry to hear about your product leaking and the residue you experienced. Please know that, all of our products go through strict quality controls to make sure they work as expected. We are sorry that wasn't the case here. Also, rest, assured your feedback on the sprayers will be shared with the rest of our team. Finally, please look for an email from our Zevo team with details about how we can further assist.

• Initial Complaint

  Date:01/20/2023

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I did a research study for a Zevo product thru ****** *** **** Community (a survey site). I received the Zevo product and for 3 to 4 months used it, did questionnaires, took surveys, and had discussions about its attributes. After the project was over I was supposed to receive a cash reward. I have been back and forth with their excuses since October and now they won't even respond to me.
  PLEASE HELP.
  
  ******** *****
  Phone: ###-###-####
  Email: ************************
  
  Thank You.

  Business Response

  Date: 01/29/2023

  Thank you for reaching out and we're sorry to hear of your disappointment.  Generally, these events are not done by our team, but by outside companies. We have reached out internally to see if there is information available. If you could reply advising, who you were working with and have been in communication with, that would be helpful.

  We look forward to your reply. 

  Customer Answer

  Date: 01/29/2023

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, reasons for rejection are included below.

  I was in touch with Cait at. 
  
  <*********************************

  I'm not rejecting anything, just answering their question. I can forward any emails I had with them since last summer. Project closed around the end of October. Thank You. 

  ************************

  
  Regards,
  
  
  
  ******** *****
  
  

  Business Response

  Date: 01/31/2023

  Thank you for the additional information. While our Zevo Team didn't directly handle the research program, the company they hired did agree to reach out to you directly since it was their responsibility to handle the program to completion. Please let us know if you do not hear from them. 

  Kind regards. 

  Customer Answer

  Date: 02/07/2023

  I got a response from Branded Surveys :

  The following order has been placed:
  Order number - *********
  Item - $25 ********** Gift Card
  
  Your eGift Card will be emailed to you in 1-3 Business Days.

  I'm just waiting to get the email, says 1-3 days.

  Thank You Very Much,

  ******** *****

  
  
  
  ******** *****
  
  

• Initial Complaint

  Date:09/05/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This product is not safe for ppl with respiratory issues, sinus problems or allergies. There is no label warning for this. I bought this product because it advertises that’s it is safe to use for ppl and pets. I have asthma and chronic cough so I thought it was safe. We’ll definitely not. I used the product in my shower to kill ants on Saturday September 3rd. About 30 mins after using I felt my lip getting big. When I woke up on Sunday September 4th, I had swollen eyes and swollen lips along with swollen hands. I had hives on inner and outer thighs as well as hands and shoulders. I also had shortness of breath. My husband rushed me to ER where I had to get an IV with meds for allergic reaction and a breathing treatment. It was awful. I had to get a prescription for inflammation such as prednisone and banophen. Is this company BBB accredited because it shows that it is on their website. This product is extremely harmful for ppl like myself who have asthma and other respiratory issues. Yet it advertises that is very safe even if put on skin. I will be looking for a lawyer to file a report and to get compensated for what I had to go through.

  Business Response

  Date: 09/13/2022

  Thank you for contacting Better Business Bureau (BBB) and Zevo.
  
  We are very sorry to hear about your experience and take reports of this nature very seriously. Please know that, safety is at the cornerstone of everything we do. We also want to share that we thoroughly evaluate our products for safety when used as directed. As part of standard practice, we regularly monitor our products, as well as our consumer comments about them and we maintain an ongoing monitoring program for quality and safety.
  
  While our products are used in many households without issue, we also know and respect that some consumers may have unique sensitivities to some of the ingredients used in everyday products. If you're interested in the ingredients used in our products and their function, we provide ingredient lists, including fragrance ingredients, for many of our household products -- including all of our Zevo products -- that can be accessed on the following website: https:/******************/.
  
  Finally, we would be happy to consider out-of-pocket medical expenses. However, we cannot consider compensation for pain and suffering. We will be sending the paperwork for out-of-pocket medical expenses, please allow 7 to 10 business days for delivery.
  
  Again, we are very sorry to hear about your experience and appreciate the opportunity to address your concerns.