Complaints

This profile includes complaints for Mullaney Medical Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Mullaney Medical Inc. has 3 locations, listed below.

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  Mullaney Medical Inc.

  6096 Montgomery Road Cincinnati, OH 45213

• 

  Mullaney Medical Inc.

  7846 Cincinnati Dayton Road West Chester, OH 45069

• 

  Mullaney Medical Inc.

  9300 Kenwood Road Cincinnati, OH 45242

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:11/30/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Dates 2020 through 2023
  This is the third ****** ************ they want to give me. Sorry I cannot trust ****** ************ quality. I have no reason to believe the chair they wanna give me will be any better than the first two. Therefore I am asking for them to remove this chair and refund the money that I paid for it which was $851 and change. I've also uploaded the history of the lift chairs that I received.

  Business Response

  Date: 12/04/2023

  I have attached documentation showing that *** ****** was aware he was purchasing a floor model and was unable to return it for a refund.  This is why he was told he could not receive a refund however, we were willing to work with the supplier and get him a new chair.  He is now refusing the new chair and wants his money back. On Friday, December 1st, I spoke with *** ****** and told him we are going to just refunding his money. *** ****** went into our **** ******* store today, Monday, December 4th and was refunded on his credit card. We are considering this closed out.
  

   

• Initial Complaint

  Date:01/17/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The stair-lift that I bought in 2020 has stopped numerous times while I am on it. Police have rescued me several times, and so have house-hold helpers. Mullaney's has sent a man out, and he replaced the batteries, but it still stops dead from time to time. He cannot find the problem, but he is a delivery man, not an installer.
  Neither Mullaney's nor the manufacturer--******--have solved the problem. If I am stuck half-way up the stairs and cannot summon the police, my life is in danger.

  Business Response

  Date: 01/31/2023

  The stair-lift was purchased from Mullaney's on 2.14.20. The product is warranted through the manufacturer however, since the unit was purchased through Mullaney's, we will send a trained service technician to attempt to diagnosis and fixed any problems if possible.  The customer explained that while using the stair-lift it would just stop.  A trained service technician has been to the customers home multiple times and replaced the batteries once, tested all the functions of the stair-lift, and the electrical outlet that is was plugged into.  The technician also re-educated the customer on how to use the stair-lift properly.  We were not able to find anything wrong with the unit after riding it up and down the stairs numerous times.  The technician called the manufacturer when at the home to see if they had any other suggestions. I personally spoke with the customer and was told that all the police had to do when they came was push a button under the seat and it would start working.  The customer also said that they could not bend down to push said button. The manufacturer mailed us a diagnostic tool to plug into the machine to check the functions.  The technician went back to the home, plugged the diagnostic tool into the stair-lift and found there was nothing wrong with the unit.  At that time we let the customer know we were not able to find anything wrong with the stair-lift nor could we get it to stop working at any time.

  Customer Answer

  Date: 01/31/2023

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, reasons for rejection are included below.
  
  
  Regards,
  
  
  
  ********* *********
  

  Business Response

  Date: 02/02/2023

  The delivery specialist that the customer is referring to is in fact a technician that installs all of Mullaney's stair-lifts currently.  He does have a title of DME Delivery Specialist, however, he has been trained by ******, the manufacturer, of said stair-lift. As previously stated, the employee that was sent out three separate times within the last 12 months to service/troubleshoot the customers stair-lift, had been in contact with ****** to see if there was anything else that could be done. During the three times that the employee went to the customers home, the stair-lift ran without any incidents.  He ran it up and down her stairs multiple times and it never stopped.  The equipment warranty is through ****** and not Mullaney's Medical.  We do however, attempt to service/troubleshoot any problems that may arise with any product we sell.

   

  Customer Answer

  Date: 02/02/2023

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, reasons for rejection are included below.
  
  
  
  I disagree with Mullaney's response.  I did not mention to you brgotr that I also contacted ******, and the person who spoke to me said they did not have a dealer with a name even similar to Mullaney's within 50 miles of Cincinnati.  I think she was mistaken, but she did say it.

  I plan to answer more fully in a postal letter to you, disagreeing with Mullaney's two responses.  

  Please do not close this case.

  
  
  
  ********* *********
  
  

  Business Response

  Date: 02/03/2023

  At this time, there is nothing further Mullaney’s can do to
  resolve the customers complaint. The product’s warranty is through the
  manufacturer ****** and further communication regarding the product will need
  to be addressed with them.

  Customer Answer

  Date: 02/03/2023

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, reasons for rejection are included below.
  
  
  Regards,
  
  
  
  ********* *********