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Business Profile

Gardening Stores

Petals.com

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Gardening Stores.

Reviews

This profile includes reviews for Petals.com's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Petals.com has 6 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    • Petals.com

      12021 Centron Place Cincinnati, OH 45246-1702

    • Petals.com

      1108 Vaughn Dr. Portland, TN 37148-8472

    • Petals.com

      104 Challenger Drive Portland, TN 37148-1716

    • Petals.com

      90 Grove St. Ridgefield, CT 06877

    • Petals.com

      Fulfillment Center 104 Challenger Drive Portland, TN 37148

    Customer Review Ratings

    1

    Average of 6 Customer Reviews

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    Review Details

    • Julianne S

      Date: 03/27/2025

      Julianne S

      Date: 03/27/2025

      l ordered 2 arrangements. Among the 7 color selections for an item was the word TROPICANA and CORAL. Ordered CORAL but received PINK!!!???!!!When I contacted customer service they stated that I should have ordered TROPICANA instead of CORAL.Because their coral color was a pink color.......their response to credit card inquiries resulted in them stating that a replacement was offered but that I was too angry and that I refused!!! Not TRUE!!!This response is illogical and bizarre!!!Helpful 0 Thanks 0 Love this 0 Oh no 0

      Petals.com

      Date: 04/14/2025

      Good Morning, perhaps we sent the wrong color. We can easily have the correct color sent.The Coral is white/light pink but we do have an all Pink color as well so just let us know and we would be happy to rectify the situation.

    • Josef P

      Date: 05/10/2024

      Josef P

      Date: 05/10/2024

      Ordered a "silk flower" arrangement. Received a rubber flower arrangement in an acrylic water base that is emitting a very sickening organic odor. Very disappointing especially considering the $200 cost.

      Petals.com

      Date: 05/21/2024

      We are very sorry this is happening. Please kindly contact us at customer service to help you with your problem.We are available Monday-Friday 8a.m - 7pm Est. **************

    • Susan T

      Date: 11/29/2023

      Very low-quality product. For hundreds of dollars, I got two arrangements I could have bought at a discount store for less tha $30. Appalling! The greenery is very obviously plastic. This "silk" flowers have shreds on the tips and leaves. Absolule junk.

    • Sydnee H

      Date: 09/11/2023

      Sydnee H

      Date: 09/11/2023

      Ordered an arrangement from them and the product that arrived was completely different than what was picturedentirely different color scheme. I reached out to their customer service and was told that that was how they were making that item. Baffling to me. I paid for what was pictured, not for whatever flowers they decide to use in the warehouse that day.

      Petals.com

      Date: 05/21/2024

      Good Day:We do see we have corrected the problem and sent the correct item. Please let us know if you need further assistance.

    • Marisol B

      Date: 02/21/2023

      Marisol B

      Date: 02/21/2023

      The quality of the flowers are not as they make it seem. I returned an arrangement and it’s been almost two weeks since the warehouse received it and no refund. Second week calling and the lady on the phone keeps promising me a refund and nothing. Will never buy from them again.

      Petals.com

      Date: 05/21/2024

      We are sorry the refund was delayed but we do see it was processed.

    • Gloria P

      Date: 08/11/2022

      Gloria P

      Date: 08/11/2022

      Their products are extremely poor quality, and my 1-star review was not published. I returned the items at my own expense, but two weeks later have failed to receive a refund or even an acknowledgement that they received the items. Am currently working with ****** to get a refund.

      Petals.com

      Date: 05/21/2024

      Good Day:Your refund was processed. Please contact customer service if you any issues.**************

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