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Business Profile

Plumber

Greg Mentzel Plumbing

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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  • Initial Complaint

    Date:12/18/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Contractor was hired for a bathroom renovation project. He caused increased damage, broke new items purchased and did not replace, did not complete the work requested, and installed flooring, sink, pipes, and shower/tub incorrectly and refused to correct the work. There are several gaps in the floorboards, the sink placement is 3ft off-centered. The pipes for the shower were only installed going up 3.5ft and none of the fixtures are stable. Wall was not sealed leading to additional water damage. Contractor has harassed us for several months sending discriminatory letters through the mail and leaving harassing voicemails.

    Business Response

    Date: 01/25/2024

    January 12, 2024 

    BBB 
    1 E. 4th, Suite 600 
    Cincinnati, OH 45202 

    Reference: ID ************** 

    To Whom It May Concern: 

    On December 1, 2022, **** ********* signed a contract with me for work to be done at *** ******** ***** **********. This is one of her rental properties where her granddaughter, ****** ******, resides. We negotiated the price down from the original $7,555 to $6,000. On February 15, 2023 **** ********* paid $2,000 with ch.no. 5251. Since there was still $4,000 owing, I sent an invoice every month to request payment. 

    Everything *** ****** referred to in her complaint is untrue. They had furnished inferior product which they insisted I use for the project. None of these issues ever came up while I was working on the job, or at any time since then. *** ****** wanted the 3.5 ft. wall and I waterproofed it. There should be no issue with water damage. The floorboards were glued down so there were no gaps. All her complaints are untrue, with the exception of the fact that I did not complete the job because I couldn't put any more of my own money into the project as they were not paying me. *** ****** threw me off the project, not allowing me to retrieve my tools and materials. The harassment she speaks of is my sending her an invoice every month trying to get the money owed to me. She didn't give me the opportunity to let her pay in increments, which I would have done. 

    After 45 years in my practice, I've never had a complaint. 

    Sincerely, 

    Greg 


Greg Mentzel Plumbing is NOT a BBB Accredited Business.

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