Complaints

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• Initial Complaint

  Date:02/18/2025

  Type:Facilities Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing to file a formal complaint against L&B Management Firm, LLC (L&B), the property management company for ****** ***** Homeowners Association, Inc. (HOA), and against the HOA itself. I have been a resident of ****** ***** Condominiums since 02/20/2023. Since October 2024, I have experienced a series of ongoing issues stemming from the HOA’s arbitrary enforcement of parking regulations, improper assessment of fees and fines, and overall lack of professionalism and communication.
  Specifically, my complaints are as follows:
  1. Unjustified Fees and Fines:
  o Late Fee Dispute.
  o Unauthorized Attorney Fees.
  
  2. Unfair Parking Enforcement:
  o Lack of Clear Rules.
  o Lack of Evidence.
  
  3. Safety Concerns Ignored:
  o Hazardous Conditions.
  
  4. Lack of Communication and Professionalism:
  o Dismissive Responses.
  o Harassment Allegations.
  
  5. Harassment Incident and Lack of Action:
  o Incident with Another Resident.
  o Lack of Impartiality.
  o Allegations of Me Harassing Other Residents.

  Business Response

  Date: 02/19/2025

  AS you may know 

  we are the management co. for ****** ***** HOA

  We do not have the authority or power to charge fines.

  we are directed by The board of directors to do so.

  Nor do we have the authority to cancel or remove charges without the approval of the board.

  In this case the defendant was told several times about his violations,

  And If we have to hire the attorney the legal fees will be charged to his account. 

  Which the association has the right to do.

  that said , the defendant continued to violate the rules.

  We did follow the defendants request and ask the board to dismiss the fines.

  The board refused. 

  please find attorneys letter and several notices sent to defendant. 

   

   

  Customer Answer

  Date: 02/25/2025

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, reasons for rejection are included below.

  
  

  
  

  Reasons for Rejection:
  The business's response to my complaint is unsatisfactory
  and fails to address the core issues. Specifically:

   

  1. Deflection
  of Responsibility:

  L&B Management Firm (L&B) attempts to
  deflect responsibility by claiming they are merely the management company
  and lack the authority to make independent decisions. However, as the
  managing agent of ****** ***** Homeowners Association (HOA), L&B is
  responsible for enforcing HOA policies fairly and transparently. Their
  claim of limited authority does not absolve them of this responsibility.
  They have the ability to advocate for me to the board, which they have not
  done.
  

   

  2. Unsubstantiated
  Claims of Violations:

  L&B asserts that I repeatedly violated
  parking rules. However, they have failed to provide adequate evidence of
  these alleged violations, despite my repeated requests for specific dates,
  times, and photographic proof. This lack of evidence makes their claims
  unsubstantiated and unreliable.

   

  3. Arbitrary
  Enforcement of Parking Rules:

  The HOA's parking policy, particularly
  the one-vehicle-per-unit restriction, is not clearly documented in the HOA
  bylaws. As the October 28, 2024 letter shows, I already formally
  complained that “We respectfully request that this fee be waived, as the parking
  restriction allowing only one vehicle per unit is not listed in the Walnut
  Grove Homeowners Association’s bylaws or governing documents. After
  reviewing the governing documents, we found no specific rule limiting the
  number of vehicles that owners or tenants may park in the lot.” The
  selective enforcement of this undocumented rule is unfair and
  discriminatory.
  

   

  4. Improper
  Assessment of Attorney Fees:

  I was charged attorney fees without prior
  notification or an opportunity to rectify the alleged parking violations.
  The HOA's decision to seek legal counsel at my expense was premature and
  unreasonable. They also cannot claim I was told I would be assessed these
  legal fees. As stated on January 19, 2025: “A charge of $335 for attorney
  fees has been erroneously added to my account. I did not initiate any
  contact with the HOA's attorney, nor did I authorize any legal action.”
  

   

  5. Safety
  Concerns Disregarded:

  The HOA has dismissed my safety concerns
  regarding the hazardous conditions on ******** Avenue, showing a lack of
  concern for the well-being of residents.
  Joell
  D*** Has Been Belligerent and Lacking Professionalism: As shown in the
  documentation, there have been several occasions where property manager
  Joell D*** has been combative, unprofessional, and has not served the
  tenets well.
  

   

  6. No
  Attempt at Resolution:

  The HOA has made no attempt to resolve these
  issues amicably or fairly. Their response to my complaint demonstrates a
  continued disregard for my rights as a homeowner and a refusal to address
  the legitimate concerns I have raised.
  

   

  In summary, the business's response is inadequate and
  unacceptable. I request that the Better Business Bureau continue to investigate
  this matter and assist in facilitating a just resolution to this ongoing
  dispute.

  
  
  
  
  Regards,
  
  
  
  ****** *********