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Business Profile

Publishers Periodicals

Cincinnati Magazine

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Publishers Periodicals.

Complaints

This profile includes complaints for Cincinnati Magazine's headquarters and its corporate-owned locations. To view all corporate locations, see

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    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:06/13/2023

      Type:Delivery Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      In October 2021, I paid for a subscription to Cincinnati Magazine. I never received any issues. They claim they sent them but none have been delivered. I went to order a subscription again and after a few months, they failed to mail me any issues. I forgot about the previous subscription. I asked for a refund on my previous subscription and they only offered to extend my current subscription. I just want my $14.99 back because they failed to honor the contract.

      Business Response

      Date: 06/19/2023

      Hello,

      We have tried to help this customer to the best of our abilities. The full term was sent to the address he provided. I have checked our files to the printer and we did receive one back as undeliverable from the postal service. I have attached all of the information including emails to the customer. He never contacted us about not receiving the magazine and we did offer to extend his renewal even though we didn't have to. Also he has not told us if he is receiving the magazine currently and how he could check with his postal service. Please see all attached documents with the information on his subscription and our correspondence with him. 

      Thank you

      *****

      Business Response

      Date: 06/21/2023

      Hello,

      At this point I have explained why there would be no refund as well as how we were offering to extend a subscription, we just needed to figure out his postal problems once we knew there was one. We know there is a postal problem because we did receive at least one copy back as undeliverable from the postal service. 

      If we can please get confirmation on if the customer would like to cancel the subscription or keep it but change the address that it is going to. It sounds like he would like to cancel but I would like to confirm. The comment about wanting to be refunded for the current order we can cancel it however if he would like a refund he would have to go through Groupon because that is where he purchased this subscription from.

      Thank you

      *****

      Customer Answer

      Date: 06/22/2023

      Better Business Bureau:



      I have reviewed the response made by the business in reference to complaint ** ********, and have determined that this does not resolve my complaint.  For your reference, reasons for rejection are included below.

       

      I keep responding and you don’t respond. 


      Regards,



      **** ******

    Cincinnati Magazine is NOT a BBB Accredited Business.

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