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Business Profile

Residential Painter

New Appearances Painting and Restoration, LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Residential Painter.

Complaints

This profile includes complaints for New Appearances Painting and Restoration, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

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New Appearances Painting and Restoration, LLC has 2 locations, listed below.

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    Customer Complaints Summary

    • 2 total complaints in the last 3 years.
    • 1 complaint closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:12/05/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Transaction was for deck work starting end of October. The owner worked very little. We did not see sufficient progress, we fired and asked for a refund for the over payment of $7,000 which was refused. Owner claimed he had no money to repay us.

    • Initial Complaint

      Date:05/01/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I made the final payment January 9th. The initial amount quoted was 16500, but I believe I ended up paying around 18k

      Scope of business in contract:
      SCOPE OF WORK. Brush Masters Painting shall ensure the painting surfaces are free
      from dust, dirt, mildew, fungus, loose materials, faults, and defects, and otherwise
      properly prepare the surface to receive the paint, to ensure complete even coverage and
      adequate adhesion of the paint to the surface. New Appearances Painting agrees not to begin work until the surfaces to receive paint are clean, dry, free of defects, firm and sound to design shape. Upon completion, the painted surface shall be uniform in appearance; with complete coverage; free of runs, sags, and skips; with sharp clean edges, when finishes join other. New Appearances Painting is responsible for the clean-up of any splatters
      caused during painting.



      I left a bad review that I planned to remove once he fixed my house. He responded to my review soon after by texting my personal phone at 11:30 at night to tell me that I needed to take the review down or else he won't fix anything. He also stated in the text that my review won't even matter because that name was three business names ago which sounds like fly by night business practices operating under multiple names like that. He also operates under Brush masters painting and deck repair llc and another name but I have been blocked on social media so I can't remember the other names.

      I have uploaded photos of the paint job which shows it does not meet the scope of work.
      I feel it was incredibly unprofessional to contact my personal phone in the middle of the night to tell me to remove my review else they wont touch my house. I would be okay for him to fix the paint job but put refund as resolution since I am also concerned about him coming to my home since he was texting me angrily.

    New Appearances Painting and Restoration, LLC is NOT a BBB Accredited Business.

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