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Business Profile

Retail Florist

Durban's Greenhouses, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Retail Florist.

Complaints

This profile includes complaints for Durban's Greenhouses, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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Durban's Greenhouses, Inc. has 5 locations, listed below.

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    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

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    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    • Initial Complaint

      Date:02/16/2024

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am reaching out today to attempt to get a rectification for my issue. I placed an order today, 2/15/2024 for a birthday gift for a friend, with Adrian Durban Florist online. The items included were a teddy bear, balloons and a cake at which i paid $133.21 for said items and the order number is 469813. The issue at hand is the cake. I did receive a call from the florist asking if I wanted anything written on the card I stated sure. I asked the caller of an EDT, I was told around 3ish. No other conversation was had. Also, while being on the phone I felt unprofessionally rushed off the phone. I received notice from the recipient she received her items. The issue is the cake is chocolate and the recipient doesn't like chocolate. When I placed the order it is pictured on there website the decoration on the cake may differ, however it didn't specify the icing flavor and cake flavor would be. I feel like had the website specified this, I would have made a note "No chocolate cake, no chocolate icing". When I called the company to get a resolution I was told, "there wasn't a note specifying any substitutions, there's nothing we can do.. I would suggest just giving it to her friends. " Now, as i go look on the website, there isn't an option to make substitutions, however there is a spot for delivery instructions. In my opinion that isn't the same.

    Durban's Greenhouses, Inc. is NOT a BBB Accredited Business.

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