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Business Profile

Senior Citizens Service Organization

Support Management Solutions Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Senior Citizens Service Organization.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:02/05/2025

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Support Management Solutions assisted father, ******* ***** **** with his VA disability payments. My father passed away on 10-30-24 with a positive balance remaining in his account. I received one payment of $123.12 on 11-4-24 via Sharon, an employee with the company. She agreed to send the remaining balance of $362.54, which was stolen from my father and reimbursed by ***** **** in early December. After contacting Sharon on numerous occasions regarding the payment, her response was we haven't sent it out yet just in case there are pending payments due from his account. Please keep in mind my father passed in October and it's now February. I don't believe there would be anymore payments due but I expect the money is in the companies account for interest collection purposes. Now Sharon is asking if I established probate for my deceased father when that wasn't asked before. I already received a check from her in the past. Can you please take a look at the company to see if there is fraudulent activity happening with other deceased veterans or any veteran for that matter and ensure they send my father's remaining balance from his account? I should not have to establish probate for my father when Sharon already sent a payment and agreed to send a final payment without probate. Your help is greatly appreciated...

    Business Response

    Date: 02/19/2025

    Without probate there is no obligation to send any funds to *** ****, however we had chosen to honor his right as only heir to any remaining funds in the account to pay for funeral expenses. At the current time there are no funds available to give to *** ****.  Our auditor had to wait until the death certificate was on file to distribute any remaining funds.  When she saw the certificate date of death was more than two weeks prior to the date in which the death was reported she was aware that the VA could claw back the funds that were paid out. The VA did in fact choose to go that route and clawed back the entire November paycheck.  Funds had already been distributed to the landlord, electric company and the pharmacy from the account so that leaves the account in the negative over one thousand dollars.  At this time the organization will have to make that a claim against the estate to recover or right off the negative balance.  

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