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Business Profile

Senior Move Manager

Caring Transitions

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Senior Move Manager.

Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:12/25/2024

    Type:Sales and Advertising Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I was bidding on an item on site. I was the highest bidder all the way down on time then the item went off of the site when it came back on someone else won the bid. This is bad business . I was told by the owner of the franchise that the reason is because me and the other bidder had the same bid amount to the end.
    HOW CAN THAT HAPPEN??????
    If someone else out bid me with time left on the time should have increase to allow me to put in another bid.
    I tried to ask questions from Susan C****** with no Contact

  • Initial Complaint

    Date:08/27/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Won an auction on 16 August for the amount of $12.98. Shipping for the item turned out to be a whopping $105.00 total!!!! This was through ** ****.

    Requested refund. They said they cannot refund the money. McKenzie at the ** location (******) replied that the money is essentially lost. That is laziness and bad business practice.

    McKenzie B*****

    Project Manager



    Email: ********************************

    Phone: ###-###-####

    Customer Answer

    Date: 08/27/2024

    Correct. the complaint address is accurate-the main headquarters number since it is policy driven. 

  • Initial Complaint

    Date:03/15/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have been doing business with CT for several months, buying rare coins at auction--and every time I have the same issue--remarkably slow turnaround on shipping. Generally you're charging me 15-18% on each item--since December, I've paid around $800 in fees for remarkably slow response time, and that's not even including the shipping fees you charge when you DO respond. If I have to pay a "premium" then I should get at least mediocre service. In the latest example, on March 7, I paid you $1773.53 for a gold coin, which includes a $270.54 premium, from your ******* ******* ** office. It still has not shipped. Lee F***** emailed on March 9th that it would go out "early this week." It has not. I called and spoke with him yesterday and he said it MIGHT go out today, 3/15, but he has over 100 items to process. This is not acceptable. If I have to wait another couple of days, I will dispute the amount in full and have that entire amount reversed to CT. You are making it very hard to do business with, and if you're going to continue to charge premiums, then you need to significantly up your game.

Caring Transitions is NOT a BBB Accredited Business.

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