Complaints

This profile includes complaints for Silco Fire & Security's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

Silco Fire & Security has 6 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  Silco Fire & Security

  10200 Reading Rd Cincinnati, OH 45241-3112

  
• 

  Derby Fire & Safety LLC

  157 Marvin Ave Brooks, KY 40109

• 

  Silco Fire Protection Company

  451 Kennedy Rd Akron, OH 44305

• 

  Silco Fire & Security

  2395 Southwest Blvd Grove City, OH 43123

• 

  Silco Fire & Security

  420 Congress Park Dr. Dayton, OH 45459

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/11/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On April 25, 2024, a technician from Silco Fire performed services at my rental property without any prior notice, approval, or authorization from me. I did not solicit or request these services, yet I later received an invoice for this work. The payment for this invoice was automatically charged to my debit card—a card I used for a previous transaction over a year ago. I was unaware that my payment information was being stored. When I contacted Silco, I spoke with a manager, Jay G*****, who acknowledged the unauthorized transaction and assured me that the charge would be refunded. He explained that technicians sometimes check previous service addresses in the area, which supposedly led to this unsanctioned visit. I find this practice highly unprofessional and, frankly, illegal. Performing work without prior approval and processing a debit transaction without the consumer’s consent is unacceptable and fraudulent. While I was told the invoice would be voided and refunded, I later received a check from Silco Fire for $347 instead. The invoice should have never existed, as the service was neither requested nor authorized by me.
  
  To add insult to injury, Silco Fire has placed this fraudulent charge into collections, even though the company issued me a refund for the exact amount. I do not owe Silco Fire anything, and I am being unfairly harassed with collection actions for a service I never requested, authorized, or approved. This entire situation has caused significant inconvenience, disruption, and undue stress. I expect this matter to be resolved immediately. I will not tolerate further harassment from Silco Fire. I have attached all relevant documentation. I have attached a copy of the check issued from Silco Fire, phone records showing communication with Silco, and other items.
  
  Today I received ANOTHER invoice for work performed on 4/11/25 AGAIN WITHOUT MY KNOWLEDGE OR PERMISSION AFTER BEING ASKED TO BE REMOVED AS A CUSTOMER AND I WAS ASSURED I WAS REMOVED.

  Business Response

  Date: 05/09/2025

  Good morning,

  We’ve been in direct contact with *** ****** on several occasions and believe the issue has now been fully resolved.

  While her original complaint may not reflect the complete timeline, we’d like to clarify that the invoices in question were refunded—first by us and again through a chargeback initiated by her bank, resulting in a duplicate refund.

  Despite the misunderstanding, we’ve worked in good faith to resolve the matter, and *** ****** has since updated her public ****** review from a 1-star to a 4-star rating, which we’ve attached here for reference.

  Please let us know if you need any additional documentation or details from our team. We want to ensure this situation does not negatively impact our BBB rating, as we’ve taken clear and corrective action to close the loop with the customer.

  Thank you for your time and assistance.

  Customer Answer

  Date: 05/21/2025

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. The company reached out shortly after the complaint to resolve the issue. 
  
  
  
  Regards,
  
  
  
  ****** ******
  

• Initial Complaint

  Date:04/09/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received an invoice on 1/2/25 for a services rendered for a space that I moved out of in July 2023. I did not enter a contract or consent for services that included maintenance and inspection of fire extinguisher. The building owners/property managers arranged all such services. On 2/21/25 I called Silco at 1:21 pm spoke with Taneisha regarding this invoice and past bills. I explained that we are no longer in the building and to send the invoice to whomever is renting or the management company. Taneisha said she would forward this to the operations manager. I subsequently have received invoices monthly on 2/3/25, 3/6/25 and 4/7/25 and my business has not occupied the space since 2023.

  Business Response

  Date: 04/18/2025

  Thank you for the opportunity to address this matter.

  Upon receiving the customer’s complaint, our team promptly reviewed the account. We determined that the customer’s account had been reactivated in error, and an invoice for $106.92 was generated as a result. We have since canceled the account and voided the outstanding balance in full.

  Our AR Manager contacted the customer and left voicemails at the numbers on file to communicate this resolution. We have since spoken with the customer directly, and she expressed satisfaction knowing the invoice has been cleared and the account is officially closed.

  We sincerely apologize for any inconvenience this situation may have caused and are glad we were able to resolve it quickly.

  If the customer has any further concerns, we are happy to assist.

  Silco Fire & Security