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Business Profile

Social Media Marketing

Online Rewards

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Online Rewards's headquarters and its corporate-owned locations. To view all corporate locations, see

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Online Rewards has 2 locations, listed below.

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    Customer Complaints Summary

    • 2 total complaints in the last 3 years.
    • 1 complaint closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:09/09/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      hi I am currently awaiting a rebate I am to receive from a purchase i made through ******* ********. I have been waiting my virtual reward email since the 28th of June was told by an employee named j*** on the 28th I would get a email with the link to claim said rebate within 3 to 4 weeks it's been 3 to 4 months and I spent almost 50gs total on the welders and am expecting my rewards of virtual visas to be around 4500.00

      Business Response

      Date: 09/11/2024

      hello

      we operate the ******* ******** rebates program on behalf of ******* ********. They have final authority over who receives the rebate, we are merely the front line of the program. ******* ******** determined that the participant was in violation of the rebate rules, and did not qualify, so their rebates were denied. In certain cases we are asked to cut off communication with the participant to not engage further. This is one of those. If the participant has an issue with not receiving the rebate, they can contact ******* ******** directly. We have no capability of approving the rebate. 

      J*** K***** 

       

    • Initial Complaint

      Date:02/15/2024

      Type:Delivery Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I requested 2 $50 gift cards with my points from ********. Online rewards sent me 2 $50 gift cards that did not have any balance on them in November of 2023. It is now the end of Feb 2024 and they have closed my case saying I received cards that have balances on them. I have not received these and all the email and phone calls lead to nothing. Pretty unhappy with this service!

      Business Response

      Date: 03/04/2024

      We have issued replacement cards. 

      Customer Answer

      Date: 03/16/2024

      Better Business Bureau:



      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 



      Regards,



      **** ********

    Online Rewards is NOT a BBB Accredited Business.

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