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Business Profile

Sound Systems

Smithall Electronics Inc

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Sound Systems.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:01/03/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have dropped off my jbl prx one speaker for a repair under warranty on 12/15/2023. I was instructed to call the business back for update. However i have been calling and emailing the business almost everyday for the last 3 weeks, yet no one has reach out back to me. At this point i almost consider my product stolen. I just need an answer whether my product is being repair on or not. Because id like it back and go to a different place at this point

  • Initial Complaint

    Date:07/29/2022

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We (******* ***** **.) sent in 1 - *** ******** amp module to be repaired on May 13th, 2021. The only money paid was shipping out to them. We would call Smithall throughout the year to check up on item sent in. He kept telling us the parts were not available. We understood for a long period of time about the unavailable parts. Then we looked online and were able to find the part to repair this unit ourselves. So finally we requested to get the amp module sent back to us. After calling multiple times they finally sent us an amp module but sent us the wrong one back. We have repeatedly called Smithall to ask them to please send us the correct part we had sent them 5/13/21 in the beginning of June. They will not answer our calls or call back. We really need to get this back. Our customer is very upset about the situation. Please feel free to call **** or ****** at ******* ***** ###-###-####. Any help would be greatly appreciated!
    Thank you,
    ****** *******
    ******* ***** **

Smithall Electronics Inc is NOT a BBB Accredited Business.

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