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Business Profile

Sports

Infinite Hitting Cincinnati

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:12/14/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I signed my son up for hitting lessons. I was told that they never expire and have built some lessons up. So I tried to put on hold the purchase of lessons. so that he could use the balance up. I explained to **** at infinite Hitting that when I signed up I was told that I just had to give a weeks notice. He said that i signed a paper saying it took 30 day notice. So here is a time line below showing that i gave 30 days notice and he is fruadulently charging me. This shows what i said he told me easy to cancel then saying i needed 30 days.
    On Mon, Nov 6, 2023 at 3:01?PM ****
    I am suspending ******* account. He has 7 training sessions remaining. When he uses those up I will look at the training options then. I assume that will be some time in late December or January. Do I need to remove my credit card information from his account? I do not want to be charged again.
    On Nov 6, 2023 Infinite Cincinnati
    HI ****, what we can do is put you on a 60 day hold. This will give you time to use those lessons up. But your card regardless will need to run one more time. When you signed up you agreed to a 30 day cancellation notice. Would you like to go on the 60 day hold?
    Thanks for training with us!
    On Tue, Nov 7, 2023 **** Reed
    You can just cancel me totally. I will dispute this charge and post to social media. When I signed up I was told I could cancel at any time as long as I gave a week notice. You are not supposed to run my card until the 14th on contacted you on the 6th that was the week notice. We will use up his remaining visits and be done. I don’t like doing business like that.
    From: Infinite Cincinnati
    Date: November 8, 2023
    Hi ****, the contract states 30 days notice when it comes across our desk. There were no markings on it stating a 1 week notification.Thank you for being understanding about the mixup and will see what we can do for you. Thanks for training with us!Infinite Hitting
    we have not been to lesson
    So I was charged 11-14 and now 12-14.

Infinite Hitting Cincinnati is NOT a BBB Accredited Business.

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