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Business Profile

Stair Builders

Schutte Stair Company Inc

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Stair Builders.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:08/15/2022

    Type:Service or Repair Issues
    Status:
    UnansweredMore info

    Complaint statuses

    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    7/30/2020 I contracted with S****** Stair Company to build a new single story oak staircase for my home.
    11/20/2020 the project was completed and S****** Stair was paid in full the amount of $15,300.00 as invoiced.
    5/7/2021 we found the finish/laminate covering was not adhering to the subsurface and was extremely bubbling and cracking of the wood had started. At this time I notified Nancy Shafer, I believe she is office manager, and Bob S****** (owner) and Andy, the lead man in charge of building my steps.
    5/14/2021 Steve-the finishing guy came over @ approx 9:30 to repair the steps, he worked on it most of the day but could not get all of the areas that needed to be fixed, fixed. He said he would tell Bob S****** and schedule another day to finish. He has never returned.
    6/3/2021 - I sent an email to Bob and Nancy, with pictures, to show what still needed to be fixed. I did not receive a response.
    Several attempts was made through the spring of 2021 but due to changing my phone I do not have this call history any longer.
    7/5/2022 - called the office and did not get a return call from Bob.
    7/7/2022 - called Bob's cell number and he told me he wanted to contact the manufacturer who he bought the epoxy to adhere the laminate finish but they did not call back.
    7/8/2022 - called Bob's cell number and I told him the problem I have is not with the manufacturer of the adhesive but I contracted with you and you need to fix the problem.
    8/8/2022 - said Steve was off on Friday and he would talk to him on Monday (8/15/2022) and return my call on Monday to come to a solution. I did not hear from him today as he had promised last Friday.
    The pictures below are the most recent pictures I took today.

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