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Business Profile

Storage Units

Box Self Storage

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:06/06/2023

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have been renting storage at box Self Storage since last October &NEVER MISSED A PAYMENT... on May3rd I called box Self Storage to pay for my storage...the lady didn't want to accept my payment an said that someone will b calling me back..so I waited an week to hear something from box Self Storage and no one called..after a week went by..I called them back an the receptionist told me the same thing that someone one will call me and no one called..I have called 9 times and they tell me that I'm no longer on their computer and someone will call me...but..the manager "NEVER" returns my call..I also sent a EMAIL ..im currently in an nursing home because I broke my left femur. &had multiple surgeries..but.everytime I call box Self Storage they tells me im longer in the computer..I don't know where all my belongings..I have always paid my storage fee on time...I don't know where my thing are because box Self Storage is not communicating and I pay $99 for that unit.. this is so unprofessional..HELP..

Box Self Storage is NOT a BBB Accredited Business.

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