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Business Profile

Tobacco Store

Eastgate Smoke Shop

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Tobacco Store.

Reviews

Customer Review Ratings

1

Average of 1 Customer Review

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Review Details

  • Emily R.

    Date: 10/06/2022

    Emily R.

    Date: 10/06/2022

    I paid for an item with part cash ($13) and part card ($29.69). Their machine charged me $29.69 plus the full amount ($42.69) for the product (I ended up paying $84 for a $40 item). I went back in when I noticed it, and the lovely clerk called the owner and asked him to refund me. He told me to wait until the transaction settled to see if it goes back on my card. That confused me, but fair enough. The next day, I waited until I got off work (4 PM) to check if it was back on my card. It was not. I called the store and spoke with the owner. He affirmed and said he would take care of it. He refunded me $29.69. The owner of this store does dirty business and is a greedy man. DO NOT GO HERE. Times are rough and I had budgeted for this product, then wasn't able to pay for lunch for 2 days until I got paid. Nobody should have to be worried about their budget/money just because they chose to come to a store. It's not right. He refused to refund me the correct amount so I had to dispute it with my bank, which I'm currently having to go through.

    Eastgate Smoke Shop

    Date: 10/07/2022

    Good Afternoon *****, I'm so sorry about your experience, it was an honest mistake on our end. the pos system we use was going through maintenance all day that day, we did refund you full like we promised the day you called. I did print off all the receipt and I still have them here if you'd like to pick them up, also I have camera footage from that day to verify to you that we do things by the book and there's nothing fishy going on. Id be more than happy to meet up go over the receipt and go over the video footage with you. Again ***** I am very sorry about the inconvenience of this. Hopefully we can do business together in the future.

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