We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Truck Dealers

Fyda Freightliner Cincinnati, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Truck Dealers.

Complaints

This profile includes complaints for Fyda Freightliner Cincinnati, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Fyda Freightliner Cincinnati, Inc. has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    Customer Complaints Summary

    • 2 total complaints in the last 3 years.
    • 1 complaint closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:07/17/2024

      Type:Sales and Advertising Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      A truck was to be purchased and me and the purchaser had a deal that they would get payed a higher percent for purchasing a truck like crowd funding So we go thru the process and it’s bout 3 weeks later so now I’m like ok what’s going on get the title and keys and I’m like ok we ready to rile nope something else had supposedly happened so I started investigating just to find out they let someone sign my company name and put their address let them bounce a check in my business account and on the day I was suppose to take the truck they meet up at the gym on a side deal and i find out they allow him sign a title and all you would think bmv would have caught it nope they let it go thru without any hassle and stamp the state seal on the title That is fraud and Trademark infringement someone please tell me I’m wrong they put another address under my business and sign legal documents something ain’t right please get it solved before Law enforcement is contacted and I am willing to go to the news also tired of companies doing what ever they want and have no repercussions specially to us small minority owner’s businesses

    • Initial Complaint

      Date:12/28/2022

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I left my truck ******** in FYDA Freightliner Walton,KY on 11/21/22. As my truck has factory warranty they told me I'll have the information regarding the warranty within 24h. I stayed in my truck for a 2 days with no answer. I had to leave because of Thanksgiving holiday. After that I called FYDA two times a day for the next 3 weeks still without any answer. I had to reach out to ******* company who was responsible to give an answer and they told me they don't have a case open. I realized there's a miscommunication between FYDA and ******* and I started digging more. After several correspondence with FYDA and ******* they told me they won't accept a warranty and I need to pay $13,300 for the repair. If I didn't insist who knows for how long I would wait for their answer. When I accepted to pay it on 12/15/22 FYDA charged me 50% to order parts. They told me the parts will come in the w/c 12/18/22. They got the parts but wrong ones so I had to wait for a new parts to come. When I called to see when I can pick up the truck they told me they got the wrong parts and the new ones are coming on Monday, 12/26/22. They confirmed it two times to me. I traveled  from ** on Tuesday to pickup the truck but when I came they told me the parts haven't still arrived and will be on Wednesday, 12/28/22. I stayed in the hotel and parts didn't arrive regardless the fact employees told me two times it'll be on Wednesday. It's been 36 days now since I left my truck with FYDA. And it looks like it's going to last several days more.
      The truck went broke on my first trip and I haven't made any money and I have to pay a bank, insurance and the trailer rent. Something they could have finished for 24h as they said or at least a week it took them more than 36 days and it still hasn't been done and holidays are coming. My business is suffering a lot and I already have a huge loses due to their unprofessional and careless behavior.
      How can I protect myself. I feel helpless.
      Thank you,
      *********

    Fyda Freightliner Cincinnati, Inc. is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.