Complaints

This profile includes complaints for Chip's Auto Glass's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Chip's Auto Glass has 4 locations, listed below.

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  Chip's Auto Glass

  3650 E. Kemper Rd Cincinnati, OH 45241

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  Chip's Auto Glass

  12190 Springfield Pike Cincinnati, OH 45246

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  Chip's Auto Glass

  11785 Lebanon Rd Cincinnati, OH 45241

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  Chip's Auto Glass

  Knoxville, TN 37923

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/05/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, reasons for rejection are included below.

  
  

  The Zone 2 Director, *** **** does not have the accurate story.

  He states, "...we made a good faith offer to inspect and repair..." This is un-true. I was told by a regional manger for Chips, when he learned of the damage caused by the technician, that Chips would either pay for the damage or REFUND the cost of the window replacement, my choice. after exhaustive attempts to find a repair service, I opted for the REFUND and notified the regiona;l manager. No vehicle for getting the cost for repair conveyed to over to Chips was ever discussed. Most certainly did Chips EVER offered to INSPECT the damages themselves. I would welcome them to do so.

  When the regional manager was contacted again, weeks after I told him I would accept the refund, he later replied that Chips cannot refund but will pay for the damage (still not offering to inspect themselves) OR issue a store credit. At that time I asked to escalate the matter to higher management, he agreed but there has only been silence; No response to calls or messages. If I did have a repair bill, HOW WOULD I BE ASSURED THEY WOULD PAY AS THEY HAVE BACKED OUT OF THE ORIGINAL AGREEMENT.

  I would be agreeable to a store credit with **** *********** in the amount of $267. (I have no need for a store credit with Chip's Auto Glass as I do not have any glass currently in need of repair). I can furnish my address to Chips upon their request to come and INSPECT the damages.

   

  
  
  
  
  Regards,
  
  
  
  *** ******
  
  

  ld like to take the refund of $267. He was agreeable and said he would speak with his manager for resolve. Two weeks passed and I got no response from anyone, so I called Justin again. He was apologetic and said he would look into it. Hours later he called me and said his mangers said that they would pay for repair or store credit but COULD NOT REFUND. This was not the agreement. I asked that he have higher management contact me, he agreed. Three weeks passed, no response. Again I call Justin, left message, again no response. In my message I notified that if I continue to be ignored this week I would pursue further action. Still no response. This BBB complaint is my first course of action. I have no confidence that if I have repairs made that Chips will fulfill their commitment and pay for the repairs. Other than Justin who has been useless and the person who arranged the original windshield replacement who also ignores me, I have no way of submitting an invoice. Please help. Thanks!

  Business Response

  Date: 05/14/2025

  Chip’s Auto Glass appreciates the opportunity to respond to the complaint.
  On March 21, 2025, we performed a mobile windshield replacement for the customer, scheduled through a third-party affiliate, **** ***********. The service was completed, and the technician arrived on time, with the customer being notified by text upon arrival.
  After the replacement, the customer later reported that their dashboard was cracked and had scuff marks. Photographs were sent to us, and the technician firmly denied causing any damage during the service. Despite no evidence of fault on our part, we made a good faith offer to inspect and repair the reported damage at no cost.
  The customer declined this offer and instead wanted a refund. Our policy is to stand behind our work and correct any legitimate issues when appropriate, but we do not issue refunds for completed services—particularly when they were performed in full, and no issues were raised at the time of installation.
  Additionally, the customer has not provided, and has repeatedly refused to provide, an address for us to send a technician to inspect and assess. This has made it impossible for us to follow through on the offer to resolve the matter.
  The repair offer remains on the table. However, a refund is not an option.
  Sincerely,
  Keith P***
  Director Zone 2
  Chip’s Auto Glass

  Business Response

  Date: 05/27/2025

  According to our records, you’ve since spoken with David C*****, the VP of Chips Auto Glass, and are deciding between two options. You were offered either a full repair of the damaged areas or a $150 refund once a release of claims is signed. Thanks for bringing this to our attention and giving us the chance to make things right!

  Customer Answer

  Date: 06/02/2025

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 

  I have spoken with the Vice President of Chip's Auto Glass. He seems to be very willing to resolve. He asked me to send an estimate directly to him and Chip's would take care of the costs. Today, I sent him the estimate and I also requested to be reimbursed for my travel associated with the damage repair @ the IRS established rate of $0.70/mile. He replied,"Ok..." via text. and provided an e-mail address to which I sent the estimate.

  Provided Mr. Vice President of Chip's and the company follows through with paying me directly for the mileage charged and pay 100% of the cost of the estimate, I will be satisfied with the resolve of complaint ID ********.
  
  
  
  Regards,
  
  
  
  *** ******