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Business Profile

Yoga Instructor

Body Alive, LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Yoga Instructor.

Complaints

This profile includes complaints for Body Alive, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

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Body Alive, LLC has 3 locations, listed below.

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    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

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    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    • Initial Complaint

      Date:04/25/2023

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Back on 12/6 at 6:54 p.m. Body Alive took me off the waitlist for a class that started at 7:00 P.M. I quickly emailed them to let them know that I last checked the waitlist at 6:40 p.m. and was still not in, so with not being given notice until 6:54 p.m., there was no possible way for me to make it to that class on time. I had asked if they could please not charge a no-show fee, and they responded, verbatim, "We are happy to refund you the $10, due to the situation you were in."

      Assuming that they would do as they promised, I believed they refunded me. However, after checking some old transactions on a budgeting app, I saw that they never refunded me after all. I emailed them again from the same email chain, asking if they could go ahead and refund it. I got nothing but a curt email that it was now too late to refund anything.

      Body Alive clearly knows they broke their word to me and charged me an unfair fee to begin with. I see no reason why they can't refund it, or even offer it as a credit on my account. I know this is not a crazy amount of money, but it is still MY money that they're holding on to. I'm really disappointed by their behavior here. Attached are the emails I've mentioned.

      Business Response

      Date: 05/08/2023

      After becoming aware of the situation of the delay in getting the $10 refund to ****, our company has issued the refund and let our client know that she was being refunded her no show fee for December 6, 2022. 

      Customer Answer

      Date: 05/09/2023

      Better Business Bureau:



      I have reviewed the response made by the business in reference to complaint ** ********* and find that this resolution is satisfactory to me. 



      Regards,



      **** ******

    Body Alive, LLC is NOT a BBB Accredited Business.

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