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Business Profile

Beauty School

Lenail Salon

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:10/25/2022

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I got a balance and a gel polish on Tuesday October 18.2022, I noticed the nails were uneven, bumpy and crooked when I left but I just left it alone because I was just going to get it fixed at the next balance. Then the gel started to peel off the next night… I called in on Thursday over 7 times and I called Friday only to find out they were closed for the Pumpkin Show. I took some pictures of my nails and decided I wanted to get them fixed I went across the street to another nail salon and they fixed them for me. Today, Monday October 24, I called in to let them know what had happen and they said ‘the best I can do is give you a gift card or half off your next balance’ I said I’d rather just have my money back as I had to pay for someone to fix them after I already paid 48.00 for them to do them & they said ‘that’s a sucky situation and there’s nothing I can do to help you you should’ve come back to get them fixed…. I then told him I did come back but you were closed & he said yes we closed for the pumpkin show and he just kept repeating himself. I talked to the manager KEN & got the owners name and he said I would just have to call in a few times a day everyday to get in touch with the owner.

    Business Response

    Date: 11/14/2022

    I'm willing to give her a gift card but she didn't want it so how can I do now?

     

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