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Business Profile

Car Rentals

JC Reliable Rentals

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:08/09/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    In all of my experience of car rentals this was far the worst I’ve ever experienced. My truck was in the shop so I needed a rental for business use only and Getting my children prepared for this upcoming school year. Since **** can be pretty expensive I thought this would save money.

    I found Jc Rentals on Google. When I called I spoke with Jerry and came in and was put inside a 2011 Kia Optima. I paid for a 3 day rental and full coverage insurance Aug 5 - Aug 8. I spent 240$ in total. The vehicle was stolen from me right from my home, during a power outage Aug 7th. Between the hours of 6-8am.

    I immediately called the company and i told them that have the vehicle and that I was responsible for all the damages. Something just felt off so I ask for the police report and never got it.I also was told that they would have another vehicle for me. I was told to call back in a few hours once they got an estimate of the damages. Although I was hesitant on accepting another vehicle. I really had to make it to my son’s freshman orientation that day.

    Once I called back Jerry told me that I would not be getting a vehicle and that the money for my last day would be put towards damages. And that due to the power outage they wouldn’t have an estimate on the vehicle for a few days.

    So at this point I’m crying because I spent money for a vehicle I can’t use, I can’t get my task accomplished for today and I won’t be getting refunded. On top of that now I’m being charged for something that was out of my control. Money I don’t have. Jerry tells me then to calm down. Don’t worry about the damages. And now I’m here with no vehicle to make it to my sons orientation and a lost of funds. I just feel like this was an all around bad decision to come here.

JC Reliable Rentals is NOT a BBB Accredited Business.

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