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Business Profile

Car Sound Systems

LP Quality Installations

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Car Sound Systems.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:09/06/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Paid for a service of new starter and starter was not charged. Author informed by dealership that that the original starter on vehicle and no work has been completed!

  • Initial Complaint

    Date:07/26/2024

    Type:Sales and Advertising Issues
    Status:
    Unresolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    February 24th I brought an car from them for 2,500 they came and took the car and sold it for 1,500 on facebook market place I have all my evidence I can send y’all via email I really need help getting my money back they also sold my things shoes etc

    Business Response

    Date: 08/08/2024

    RECEIVED VIA PHONE BY BBB STAFF MEMBER:

    I spoke with Chris from the business who states that they do not sell vehicles and never sold a vehicle to this customer. 

    Customer Answer

    Date: 08/22/2024

    Better Business Bureau:



    I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.




    [To assist us in bringing this matter to a close, we would like to know your view on the matter.]



    Regards,



    ****** ******

    Response taken over the phone by BBB staff MN

    Customer purcashed the abandoned car from Darnay **** from the business.  Paperwork shows the business sold the car to the customer.  Customer could not get the car registered and the car was impounded.  Customer states attached texts between her and Darnay show she made him aware of the impound.  Darnay picked up the car from impound and the customer believes the business has re-sold the car.  She has not been given any possessions and the customer's phone is pinging from Westlake OH where Darnay verified that he lived.  Customer purchased the car from the business and the employee picked up the car from the impound.   







     

LP Quality Installations is NOT a BBB Accredited Business.

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