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Business Profile

Cloud Services

YS Hosting

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Cloud Services.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:09/20/2024

    Type:Service or Repair Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I paid for a year of streaming service and my username and password that they sent me is invalid. I have sent them numerous emails explaining this. They did respond back a few times but since has not responded to me at all.

  • Initial Complaint

    Date:09/09/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We signed up for their service on ******************** to power our fire stick, and the website shows a 30 day free trial with each subscription. We signed up for three months, so we could try it out. We did not like it, so we tried to call the company Several times and just got a beeping noise. We emailed them almost 10 times asking for a refund and cancellation of our service. After about a week, we have not heard from them. We tried to sign into our account using our username/email, but their website told us that email was not found , yet they sent us a receipt to that same email address. This company needs to refund us the $42 and do a much better job with Customer Service. This is the only way that we know how to get their attention, since they have not responded to any emails, And the phone number shown on their website is bogus!

YS Hosting is NOT a BBB Accredited Business.

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